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Zepto - Missing Items from Order and Refusal of Customer Support to Resolve Issue

ZeptoPC-2026-02705E-commerceAyush Chandani ·
Extremely disappointed with Zepto and their WORST customer support experience. I ordered a birthday celebration package containing multiple small items, including balloons. The balloons were missing from my delivery. When I raised a complaint, customer support simply said they had "verified" the order and that everything was delivered. They were not even willing to properly listen to me or understand the issue. But honestly, this incident made me realise something bigger about using Zepto. Tomorrow, if I order tomatoes and Zepto sends me potatoes, apparently I'm expected to just accept it because their system says the order was "delivered." What kind of customer service is that? The problem isn't just the missing balloons. The problem is that there seems to be no accountability when something is missing or incorrect. Customers are expected to accept whatever arrives, while customer support hides behind a "verified" status instead of resolving genuine complaints. That's enough for me. I'm uninstalling Zepto and I'm not going to use this app again. There are plenty of alternatives where customer support actually listens to customers and takes responsibility when something goes wrong. @Zepto — your product may be delivered in minutes, but if you can't provide basic customer support, those minutes mean nothing.

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  1. Case filed

    Filer · 22 Oct 2026, 11:29 am

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