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Zepto - Damaged Product Delivered & Delivery Executive Refused Replacement Despite Carrying Replacement Unit

ZeptoPC-2026-02514E-commerceAnonymous ·
I ordered from Zepto for the first time, and I must say, it was one of the most pathetic service experiences I have ever had. I paid for the product in advance, and someone received the order without checking it. I usually order from Blinkit, and since I’ve always had a good experience with them, I was used to that level of service. Later, I discovered that the product was damaged. No big deal. I raised a replacement request. But an hour later, the delivery person arrived, checked the product, and told me it couldn’t be replaced. He asked me to return it and get a refund instead, despite having a new bottle with him. I mean, what is this? Why waste my time if the item wasn’t eligible for replacement, even after I had shared pictures of the damage? You simply cannot trust Zepto for: 1. Fast order delivery. 2. Receiving products in good condition. 3. Getting a replacement for a damaged product. 4. Good customer service. POV: If you’re planning to gift someone something by ordering from Zepto, there’s a good chance you might end up feeling embarrassed in front of that person. Now, let’s see whether I actually receive my refund or whether this turns out to be a waste of money as well. What a disappointing first experience! #Zepto #BadExperinece #Feedback

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  1. Case filed

    System · 19 Oct 2026, 5:08 pm

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