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Zepto - Refusal of Refund for Missing Item in Order #KVITKLAVF30114

ZeptoPC-2026-02704E-commerceAyush Chandani ·
I am highly disappointed with the absolute lack of accountability and poor customer service at Zepto. I placed an order (Order ID: KVITKLAVF30114) where a 5 kg packet of rice went missing. The delivery partner explicitly admitted on the spot that the item was missing from his delivery bag, yet Zepto Support has flatly refused to refund my money or share agent details to resolve the issue.As a student, letting go of hard-earned money over a clear last-mile delivery failure is not an option. Forcing a consumer to bear the cost of an internal logistics error constitutes a severe deficiency of service under the Consumer Protection Act, 2019.I have officially escalated this matter and lodged a formal complaint with the Ministry of Consumer Affairs via the National Consumer Helpline. 🧾 Official NCH Docket Number: 10284598 [1]I expect the escalation team to look into this systemic irresponsibility and process my refund immediately.

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  1. Case filed

    Filer · 22 Oct 2026, 11:24 am

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