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Flipkart Samsung 467L defective fridge: refund promise not honoured, same model replacement

FlipkartPC-2026-03161Consumer Electronics & AppliancesAnonymous ·
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I bought a Samsung 467L refrigerator from Flipkart, sold by Aksh Online. It was delivered defective and dented. We requested a return and refund. Flipkart's Regional Sales Manager apologised and offered a full refund, a complimentary household product worth up to ₹50,000 with the customer paying only the GST (about ₹12,900), and personal assistance in choosing the product. A Flipkart CEO email documenting the proposal was shared with the customer. Flipkart representatives then repeatedly called the customer's father, saying the seller would pay ₹4,000 if the family kept the defective refrigerator instead of a refund, and pressed him to accept. The Regional Sales Manager later apologised and assured a resolution. Flipkart has now raised a replacement request for the same refrigerator model, which the Regional Sales Manager had acknowledged was flagged for defective pieces and kept off the shelf. The customer wants a refund or a replacement with a different, reliable model in working condition, the promised complimentary product, and an end to false assurances. Source: public LinkedIn post by Urvashi Malhotra.

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  1. Case filed

    System · 2 Nov 2026, 11:05 am

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