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Defective refrigerator delivered during Big Billion Days with nearly 100 calls and no resolution from Flipkart

FlipkartPC-2026-03151E-commerceAnonymous ·
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**Flipkart, this is not just poor service. This is harassment.** Flipkart I ordered a refrigerator for my elderly parents during the Big Billion Days Sale to make their lives easier. Instead, this has turned into a nightmare for my entire family. The refrigerator was delivered on **24th October**. The delivery executive was extremely rude, misbehaved with my father, and took the OTP without even showing us the product, despite it being an open-box delivery. During installation, the technician found the refrigerator swollen on both sides and refused to install it. He reported the issue, and I have uploaded the photographs and technician's job sheet. **Since 25th October, I have made nearly 100 calls, yet there is still no resolution.** Every executive gives different information. Flipkart says the backend team will call, the brand redirects me to Flipkart, and promised calls never happen. The resolution window keeps extending by 24 hours, with nobody taking responsibility. **MY PARENTS ARE BEING HARASSED BY THIS EXPERIENCE.** They do not live with me. I purchased this refrigerator to make their lives more convenient, not to put them through days of stress and uncertainty. They are elderly and cannot even use the defective product, while I spend hours chasing a resolution. I have followed every instruction, submitted all the required evidence, and waited through repeated deadlines. Yet nobody seems interested in helping. It honestly feels like Flipkart is deliberately delaying the process until the replacement or return window expires, leaving customers helpless with defective products. **This is a complete failure of customer service and accountability.** I do not want another scripted apology or another 24-hour extension. I demand an **immediate replacement or a full refund**, along with accountability for the delivery executive’s behaviour and the handling of this complaint. **@Flipkart, how can you take a customer's money, deliver a defective product, and then leave an elderly couple struggling for days without a resolution?** I bought this refrigerator for my parents' comfort. Instead, your service has caused them unnecessary distress. I expect immediate action. #Flipkart #CustomerExperience #ConsumerRights #CustomerHarassment #BigBillionDays

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  1. Case filed

    System · 1 Nov 2026, 5:13 pm

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