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Delivery manager allegedly rudely questioned customer for complaining about a missing item in Blinkit order

ZomatoPC-2026-03365Food Delivery & Ride-hailingAnonymous · 2h ago

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Blinkit Blinkit Franchise Blinkit Cares Eternal Zomato An Extremely Disappointing Customer Experience – Order ID: ORD99173507920 I never expected a simple order-related issue to turn into such an unpleasant experience. The delivery rider forgot to hand over one item from my order and informed me that he would return shortly to deliver the missing item. To ensure that the issue was properly recorded and resolved, I raised a complaint through the app. However, what happened next was absolutely unacceptable. Instead of addressing the concern professionally, the rider's manager "Ravi" called rider and he gave me the phone and started behaving rudely, questioning why I had raised a complaint in the first place. Let me make one thing clear: Raising a complaint through the official app is a customer's right, not something that requires justification from the delivery staff or their manager. If customers are made to feel uncomfortable or intimidated for reporting genuine service issues, then there is a serious problem with the company's customer service culture. A customer should never be questioned, harassed or made to regret using the grievance redressal system. I expect the company to: - Investigate the manager's unprofessional behaviour. - Take appropriate action regarding this incident. - Ensure that customers are treated with basic respect and professionalism. A complaint about a missing item should result in a resolution, not an intimidating phone call. I hope the concerned team takes this seriously rather than treating it as just another complaint. #CustomerExperience #CustomerService #ConsumerRights #Accountability #CustomerFirst

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Filer · 3 Nov 2026, 9:12 pm

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