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Telescope arrived severely damaged despite extra packaging charge and Delhivery Protect claim unsettled

DelhiveryPC-2026-03136Logistics & CourierAnonymous ·
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Disappointed with Delhivery: When You Pay for Packaging and Insurance, Who Takes Responsibility? I am sharing my experience with Delhivery in the hope that someone from its senior management, particularly the Director's office, will intervene. I booked a telescope through the Delhivery app under the Delhivery Protect insurance policy. At pickup, I ensured proper packaging with multiple layers of bubble wrap, an outer protective covering and a carton. I also paid an additional ₹500 to the pickup agent for supplementary packaging, fragile stickers and sealing. Yet, the telescope arrived severely damaged: 10–12 dents on the body. Bent steel bolts and screws. Damage to the mirror-side section of the telescope tube. Since then: Approximately 30 calls to customer support. Multiple complaints and photographic evidence submitted. Repeated requests for insurance claim settlement. A formal grievance raised with the Grievance Officer, still unresolved after five days. What is even more disappointing is that your team continues to blame the customer for inadequate packaging, despite collecting additional charges for packaging services through your own pickup agent. A few questions for Delhivery: Why accept a fragile shipment if the packaging is considered inadequate? Why charge customers for additional packaging and subsequently shift the responsibility onto them? What is the purpose of Delhivery Protect if genuine transit damage claims are not properly investigated? Why should a customer make 30 calls and approach senior management to get a legitimate grievance addressed? I have retained all photographs, payment records, insurance details and communication trails. I am requesting the intervention of Delhivery's senior management to investigate this matter and ensure a fair settlement of my eligible insurance claim. Customer trust is built not just by delivering packages, but by taking responsibility when things go wrong. I hope someone from Delhivery's leadership will take notice. #Delhivery #CustomerExperience #CustomerGrievance #Logistics #ConsumerRights #DelhiveryProtect

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  1. Case filed

    System · 31 Oct 2026, 10:36 am

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