Panchaayat
OpenComplaint

Delhivery - Parcel Returned Without Delivery Attempt Despite Reaching Local Hub, Zero Communication & Management Negligence

DelhiveryPC-2026-02771Logistics & CourierAnonymous ·
Extremely Poor Service – Delhivery Has No Accountability! My experience with Delhivery has been absolutely pathetic and this is not the first time so i am writing it here. My parcel had already reached the nearest delivery centre, yet nobody bothered to call me or even attempt delivery. Instead, I suddenly received a message saying that the parcel was being returned. What kind of delivery service operates like this? The entire purpose of a courier company is to deliver parcels, but Delhivery seems incapable of doing even the most basic part of its job. The ground-level staff appear completely careless about their responsibilities. There was no proper communication, no genuine delivery attempt, and no effort to contact the customer before initiating a return. It feels as though employees are simply passing their working hours without taking their work seriously. The bigger question is: What exactly is the upper management doing? If parcels can reach the nearest delivery centre and still be sent back without a proper delivery attempt, it reflects a serious failure of supervision, accountability, and operational management. Customers pay for products and wait for their deliveries. They should not have to waste their time chasing a courier company because its employees cannot perform basic responsibilities. This level of negligence is unacceptable. Delhivery seriously needs to fix its delivery operations, train its staff, and hold people accountable for these failures. Until then, I would strongly hesitate to trust this company with my deliveries. Absolutely disappointing service. Zero accountability, terrible communication, and a complete disregard for the customer experience. And don't know why E-commerce giants like Flipkart Amazon and others are using services from Delhivery ???

Reference details

Complainant
***************
Service Provider
***************
Core Ground Issue
***************
Demanded Action
***************

Source links

History

  1. Case filed

    System · 23 Oct 2026, 7:08 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Delhivery

    DelhiveryPC-2026-02730·

    Delhivery Direct - Time-Sensitive Parcel Overdue Past Promised Date with Unresponsive Support (AWB ******)

    Delhivery Direct: Multiple complaints, zero resolution. Is this how customer service is supposed to work? I am publicly raising this issue because repeated attempts to resolve it through customer support have failed. My parcel was booked

    OpenComplaint0
    0
    DelhiveryPC-2026-02724·

    Delhivery - 9-Day Overdue Prepaid Shipment False 'Recipient Unavailable' Updates & Phantom Attempt Logging (AWB ******)

    A prepaid, high-value shipment. Nine days overdue. And a tracking record blaming me for it. Delhivery Delhivery Support , I'm posting this here because there's no escalation channel beyond opening a ticket, and tickets haven't worked. AWB

    OpenComplaint0
    0
    DelhiveryPC-2026-02465·

    Delhivery - Agent Refused Delivery Marked Out for Delivery, Told Customer to Cancel and Collect Parcel Himself

    Is This Really Delhivery Standard of Customer Service? I am raising a serious concern about my recent experience with Delhivery. As shown in the attached screenshot, my shipment was marked “Out for Delivery” on 18 October, yet the Delhive

    OpenComplaint0
    0
    DelhiveryPC-2026-02305·

    Delhivery customer alleges pickup not done for 2 days despite complaint and phone confirmation

    Delhivery Delhivery courier -pathetic service and customer care. AWB ****** scheduled yesterday but still not picked even after raising complain and getting confirmation on call. Even after 2 days there is no update. Worst courtier service.

    OpenComplaint0
    0
    DelhiveryPC-2026-02138·

    Delayed boAt Parcel and Unexpected Self-Pickup Request

    The poster alleges that a boAt parcel had not been delivered despite repeated delivery expectations. According to the attached tracking screenshot, self-collection was applied and the parcel was marked ready for collection at a branch. The

    OpenComplaint0
    0

    All Delhivery complaints, customer care & support →