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Delhivery lost my luggage from Gurgaon to Bangalore, offered only ₹1,000, then closed my ticket unresolved

DelhiveryPC-2026-03452Logistics & CourierAnonymous ·
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What on earth is wrong with you Delhivery Delhivery Support app? Are you guys not working for the consumer? My luggage, containing clothes, important documents and personal belongings, went missing during a shipment from Gurgaon to Bangalore. After weeks of follow-ups, all Delhivery has offered is ₹1,000 as compensation, which I clearly refused because it doesn’t justify my loss. And what did the company do? Closed my ticket without any resolution. You are quick to respond to my public comments, but when it comes to actually addressing the issue, there is complete silence. @Sahil Barua Suraj Saharan Is this the kind of customer experience your company stands for? Who takes accountability when a customer’s belongings go missing? And why is a complaint closed just because a customer refuses an unfair compensation offer? I am not asking for a favour. I am asking for accountability and fair compensation for my loss. Closing a ticket doesn’t mean resolving a customer’s problem. I expect a proper response, not another generic assurance. #Delhivery #CustomerExperience #ConsumerRights #Accountability

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  1. Case filed

    Filer · 4 Nov 2026, 9:18 am

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