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Delhivery reassigned the same rude delivery executive after a complaint with chat evidence, and support gave no resolution

DelhiveryPC-2026-03451Logistics & CourierAnonymous ·
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🚨 Another Disappointing Experience with Delhivery – No Accountability, No Proper Resolution! I am extremely disappointed with Delhivery's delivery service and the way customer complaints are being handled. Despite already raising a support ticket and providing clear evidence of the delivery executive's rude and unprofessional behaviour, Delhivery has once again assigned the SAME delivery executive. The biggest concerns are: The delivery executive previously misbehaved with the customer and sent inappropriate and disrespectful messages. I have already shared screenshots of the chat as proof of his behaviour. Despite raising a complaint, Delhivery's customer support team is not providing any proper response or resolution. The same delivery executive has been assigned again, completely ignoring my complaint. This kind of issue seems to have become routine at Delhivery. Customer complaints are being taken very casually. Shipment Details: AWB Number: ****** Delivery Executive Contact: ****** ticket number: J1793702533324417 Does Delhivery consider freight charges free? We pay shipping charges expecting professional service, timely delivery and responsible behaviour from delivery executives. Unfortunately, it seems our money and our customers' experience have no value. I am attaching screenshots of the delivery executive's chat messages as evidence of his behaviour. My questions to Delhivery: Why was the same executive assigned again despite an existing complaint? What disciplinary action are you taking against this delivery executive for his misconduct? Why is your customer support team failing to provide a proper resolution even after receiving evidence? Who is accountable for this repeated harassment and poor delivery experience? I demand a clear explanation and written confirmation of the action taken against the concerned delivery executive. If no proper action is taken, I will escalate this complaint to the appropriate higher authorities. Delhivery, please stop sending generic replies and start taking customer complaints seriously. Delhivery Delhivery Support Delhivery courier Delhivery Robotics #Delhivery #PoorCourierService #CustomerHarassment #CustomerExperience #CourierComplaint #Logistics #Ecommerce #Accountability ​

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  1. Case filed

    Filer · 4 Nov 2026, 9:16 am

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