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Flipkart and Delhivery missed three pickup attempts for a defective product, with no refund 36 days after delivery

DelhiveryPC-2026-03287Logistics & CourierAnonymous ·
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Flipkart Delhivery Binny Bansal Ravi Iyer Flipkart Flipkart, how many technical visits does it take to collect ONE defective product? In my case: three visits, repeated pickup postponements, and more than a month with no return pickup and no refund. Order ID: OD338734728155381100 Here is the timeline: • 27 September 2026: The order was delivered. I reported a manufacturing defect the same day. • I also contacted the manufacturer, who agreed to take the product back. • Since then, Flipkart has repeatedly pushed the pickup dates forward. • On the occasions Delhivery contacted me about collection, the team did not have the required packing material, so the pickup could not proceed. • Three technical visits have already taken place. • As of 2 November 2026, the product is still with me, and my money has not been refunded. I reported the issue within hours. Why am I still chasing a resolution 36 days later? As a customer, I should not have to coordinate Flipkart, its logistics partner and the manufacturer to get a defective product collected. Every postponed date means more time spent following up, rearranging my schedule and repeating a complaint that was raised on delivery day. Flipkart leadership and customer experience team: who owns this case from start to finish? I am asking for three concrete actions: Assign one accountable escalation owner. Confirm and complete the pickup with the required packing material. Provide a firm refund date in writing. Please respond with a confirmed resolution plan and dates. Another “please wait” message will only extend an already unacceptable experience. A return process that requires this much chasing needs serious attention. Customer service is measured by resolved problems not rescheduled pickups. #Flipkart #CustomerExperience #CustomerService #Accountability #Ecommerce

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  1. Case filed

    Filer · 3 Nov 2026, 10:43 am

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