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Delhivery denied a ₹40,000 shipment-protection claim for damaged corporate gifts, closing the complaint unresolved over video demands

DelhiveryPC-2026-03285Logistics & CourierAnonymous ·
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₹40,000 IN CORPORATE GIFTS DAMAGED. ₹20,000+ IN LOSSES. A CLIENT RELATIONSHIP JEOPARDISED. AND DELHIVERY CLOSES THE COMPLAINT! Prashant Gazipur Nikhil Ummat Suraj Saharan Kapil Bharati Vikas Kapoor Varun Bakshi Is this how Delhivery & Delhivery Support treats small businesses? This Diwali, we shipped our corporate gifts worth ₹40,000 to one of our esteemed client in Bengaluru through your Delhivery's B2C service, with shipment protection purchased. What arrived? Damaged cartons, broken jars, ruined packaging and products. To protect our hard-earned reputation, We personally traveled from Mumbai to Bengaluru, apologized to our client and replaced the damaged products. Our losses exceeded ₹20,000, excluding the potential loss of future business. What followed was an even more frustrating experience with Delhivery Support customer support. Despite submitting the basic photographs of the shipment per-dispatch, evidence of its condition when loaded onto the vehicle, and videos shared by the client after opening the damaged consignment, we were repeatedly asked to provide complete videos of the entire packing and unboxing processes. Does Delhivery expect every small business to film its entire packing process, anticipating damage by its logistics partner? If these videos are mandatory, why isn't this clearly disclosed anywhere on the portal before purchasing shipment protection? This clearly denies us the rightful information before we are allowed to evaluate properly. We even offered to bring our client onto a call to explain the damage. Customer executive refused a telephonic discussion as it is not in their rulebooks. After repeated exchanges on the same thing again and again, our complaint was CLOSED without resolution! We demand immediate escalation, a fair review of our evidence, clarity on shipment protection and appropriate compensation. We are not going to stay quite until we are heard. Delhivery, you transported our products and due to your incapability and inefficiency of executing last mile delivery, We as a business are suffering and left with carrying the financial losses and reputational damage. We urge the leadership to personally intervene and ensure that this matter receives the attention it warrants. We are ready to provide the evidence of all the ongoing conversation with your customer service too. A CLOSED TICKET IS NOT A RESOLVED COMPLAINT. As a small business we deserve accountability, not endless support tickets. Department of Consumer Affairs Consumer Education & Research Centre Pl. take a note of this. #smallbusinesssupport #Logistics #BadCustomerExperience #BusinessAccountability #reputationdamage ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 10:40 am

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