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HDFC ERGO rejected a ₹33,000 hospitalization claim twice and broke promises to resolve it over two months

HDFC ERGO General InsurancePC-2026-03206Insurance ClaimsAnonymous ·
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*When loyalty and trust meet false promises: The harsh reality of dealing with Policybazaar.* A year ago, on the recommendation of Piyush, an employee at Policybazaar who has worked there for over 2.5 years, I placed complete faith in the company and bought an HDFC ERGO General Insurance health policy. In September 2026, I had to be hospitalized. The claim amount was nominal—just ₹33,000—yet my claim was rejected not once, but twice. When this grievance was initially brought up publicly in September, Policybazaar management—intervened urgently, asking for the matter to be taken off social media to protect the company's brand image. In exchange, strict commitments and assurances were given that my genuine reimbursement claim would be resolved promptly. Trusting their words and believing their leadership, the post was taken down. Today, two months later, those promises have proved entirely hollow. Yesterday, I was bluntly told to "deal with it yourself." Even Piyush, who tried running from pillar to post to help me escalate this internally, has stopped responding because he is hitting dead ends and receiving zero answers or support from his own company. If the policyholder recommended by a dedicated employee with 2.5 years at Policybazaar faces repeated rejections, silenced complaints, broken commitments, and complete abandonment over a legitimate ₹36,000 medical bill, how can ordinary consumers ever expect fair treatment during medical emergencies? I am attaching the official denial letter and policy records below. I urge senior leadership to step in, take accountability, and process this genuine claim without further delay. *Policy Details* : CCN No: RC-HS26-15945498 HDFC ERGO ID: ****** Patient Name: Raghuvendra Trivedi Claim Amount: 36000 cc: Sarbvir Singh | Jerry Bhutia | Amit Chhabra | Milan Dabroi | Policybazaar.com | HDFC ERGO General Insurance #Policybazaar #HDFCERGO #HealthInsurance #InsuranceClaim #ConsumerRights #CustomerGrievance Insurance - Compare & Buy Insurance Plans - Health, Term, Life, Car, Bike, Investment Insurance - Compare & Buy Insurance Plans - Health, Term, Life, Car, Bike, Investment policybazaar.com ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 7:32 am

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  • HDFC ERGO General Insurance (via email)Company

    Received via email from the company's official address · Sender: care@hdfcergo.com

    Dear ******, Thank you for writing to HDFC ERGO and giving us an opportunity to serve you. Please note the interaction reference number ****** for future correspondence. We usually revert within 2 business days, but if your query requires further review, we will inform you the expected resolution time. Assuring you of our best service at all times. To ensure timely resolution of your query, please write to us from your registered email address and do not change the subject line while reverting to us. Regards, Team HDFC ERGO HDFC ERGO General Insurance Company Limited. IRDAI Reg. No.146. CIN: U66030MH2007PLC177117. Registered & Corporate Office: 6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri (East), Mumbai – 400 059. This communication is for information/awareness purpose only and not to be considered as advertisement.

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