OpenComplaint

HDFC ERGO repudiated a senior citizen's ₹71,829 health claim after 8 weeks of delay, 23 emails and 12 service IDs

HDFC ERGO General InsurancePC-2026-03209Insurance ClaimsAnonymous ·
0 views0 subscribers1 comment0 shares
A SENIOR CITIZEN’S HEALTH INSURANCE CLAIM OF ₹71,829 — STILL UNPAID. IS THIS HOW HDFC ERGO TREATS ITS ELDERLY POLICYHOLDERS? This is not a routine customer-service complaint anymore. It is a question of accountability. My health insurance claim (No. RR-HS26-15959456), pending since 6 September 2026, remains unpaid. Despite: * All required documents being submitted TWICE. * 23 emails and 12 separate service IDs. * Repeated follow-ups with absolutely no meaningful response. * An IRDAI complaint (10-26-007595), marked “Attended To” without any payment or satisfactory resolution. The claim was finally repudiated on 28 October 2026. What does a senior citizen have to do to receive the benefits of an insurance policy that was purchased precisely for protection during illness? HDFC ERGO advertises a dedicated Senior Citizens’ Desk. Yet where is the compassion, accountability and assistance when an elderly policyholder actually needs it? I am publicly appealing to: Parthanil Ghosh, Managing Director & CEO, HDFC ERGO Atul Gujrathi, Joint President – Claims HDFC ERGO General Insurance’s Corporate Leadership and Senior Citizens’ Grievance Desk I request immediate senior-level intervention, a transparent review of the repudiation and settlement of the legitimate claim. Insurance is a promise of protection. It must not become a battle of endurance for senior citizens. How many emails, complaints and years of patience should an elderly person need before an insurance company fulfils its responsibility? I hope HDFC ERGO’s leadership will finally respond. HDFC ERGO General Insurance Atul Gujrathi

History

  1. Case filed

    Filer · 3 Nov 2026, 7:35 am

Comments (1)

  • HDFC ERGO General Insurance (via email)Company

    Received via email from the company's official address · Sender: care@hdfcergo.com

    Dear ******, Thank you for writing to HDFC ERGO and giving us an opportunity to serve you. Please note the interaction reference number ****** for future correspondence. We usually revert within 2 business days, but if your query requires further review, we will inform you the expected resolution time. Assuring you of our best service at all times. To ensure timely resolution of your query, please write to us from your registered email address and do not change the subject line while reverting to us. Regards, Team HDFC ERGO HDFC ERGO General Insurance Company Limited. IRDAI Reg. No.146. CIN: U66030MH2007PLC177117. Registered & Corporate Office: 6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri (East), Mumbai – 400 059. This communication is for information/awareness purpose only and not to be considered as advertisement.

Log in to comment or upvote.

More complaints about HDFC ERGO General Insurance

HDFC ERGO General InsurancePC-2026-03208·

Family Lost ₹25,500 to Scammer Posing as HDFC ERGO Health Insurance Renewal Agent; Cybercrime Complaints Unanswered

Sharing this to raise awareness and warn others about an ongoing financial scam. My family was recently defrauded of ₹25,500 by an individual operating under the phone number ******. The scammer impersonated an official representative offer

OpenComplaint10
0
HDFC ERGO General InsurancePC-2026-03207·

HDFC ERGO repeatedly rejected hospital's cashless claim for hospitalised father and left customer on hold 45 minutes

Parthanil Ghosh Is this how HDFC ERGO treats its customers during a medical emergency? My father is hospitalised, and instead of focusing on his health, our family is being subjected to immense mental harassment over cashless claim approval

OpenComplaint10
0
HDFC ERGO General InsurancePC-2026-03206·

HDFC ERGO rejected a ₹33,000 hospitalization claim twice and broke promises to resolve it over two months

*When loyalty and trust meet false promises: The harsh reality of dealing with Policybazaar.* A year ago, on the recommendation of Piyush, an employee at Policybazaar who has worked there for over 2.5 years, I placed complete faith in the c

OpenComplaint10
0
HDFC ERGO General InsurancePC-2026-03058·

Policy not activated after ₹26,334 payment to HDFC ERGO and refund requested

Unacceptable Delay in Policy Activation – Request for Immediate Refund I paid ₹26,334 to HDFC ERGO General Insurance on 16 October 2026, but as of today, my insurance policy has still not been activated. Despite waiting and seeking updates

OpenComplaint20
0
HDFC ERGO General InsurancePC-2026-02984·

Cashless claim denied twice by HDFC ERGO for hospital admission with conflicting reasons

When “cashless” fails: my experience with HDFC ERGO General Insurance My wife was admitted to Fortis Escorts Hospital, Faridabad, from 14 to 17 October 2026 with high-grade fever, vomiting and a complicated urinary tract infection (E. coli

OpenComplaint10
0

All HDFC ERGO General Insurance complaints, customer care & support →