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HDFC ERGO repeatedly rejected hospital's cashless claim for hospitalised father and left customer on hold 45 minutes

HDFC ERGO General InsurancePC-2026-03207Insurance ClaimsAnonymous ·
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Parthanil Ghosh Is this how HDFC ERGO treats its customers during a medical emergency? My father is hospitalised, and instead of focusing on his health, our family is being subjected to immense mental harassment over cashless claim approval. Despite repeated escalations, the hospital submitted another cashless request this morning, and your team rejected it AGAIN. All required documents have been submitted by the hospital, yet there is no resolution. To make matters worse, I have been waiting on your customer service helpline for the last 45 minutes, and not even your supervisors are willing to speak to the customer or take ownership of the issue. Is this the level of customer service your company stands for? We purchased health insurance for situations exactly like this, not to be left helpless when our loved one is hospitalised. I am now escalating this matter to IRDA and the Consumer Forum. I request your personal intervention. An insurance policy is a commitment, not just a document to collect premiums against. Your customers deserve accountability, transparency and support when they need it the most. HDFC Life HDFC Bank, this treatment is absolutely unacceptable.

History

  1. Case filed

    Filer · 3 Nov 2026, 7:33 am

Comments (1)

  • HDFC ERGO General Insurance (via email)Company

    Received via email from the company's official address · Sender: care@hdfcergo.com

    Dear ******, Thank you for writing to HDFC ERGO and giving us an opportunity to serve you. Please note the interaction reference number ****** for future correspondence. We usually revert within 2 business days, but if your query requires further review, we will inform you the expected resolution time. Assuring you of our best service at all times. To ensure timely resolution of your query, please write to us from your registered email address and do not change the subject line while reverting to us. Regards, Team HDFC ERGO HDFC ERGO General Insurance Company Limited. IRDAI Reg. No.146. CIN: U66030MH2007PLC177117. Registered & Corporate Office: 6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri (East), Mumbai – 400 059. This communication is for information/awareness purpose only and not to be considered as advertisement.

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