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Swiggy's Toing delivered 3 damaged items and closed the complaint, and the ₹569 refund is still unpaid after escalation on four channels

SwiggyPC-2026-03425Food Delivery & Ride-hailingAnonymous ·
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Extremely Disappointed with Toing (Swiggy) – A Complete Failure of Customer Support! Toing Toing Cares Toing it Swiggy Swiggy Cares kindly look into this I never expected such a frustrating experience from a platform operated by Swiggy Limited. My order (ID: ******) was delivered with 3 damaged food items. Only the Green Apple Mojito was in good condition. Here's what happened after that: - App: My complaint was closed without providing any resolution. - X (Twitter): Repeated follow-ups resulted only in copy-paste responses. - Instagram: I explained the entire issue, but received nothing except generic assurances. - Email: Even after escalating to the Customer Support Manager and submitting all requested details, I am still chasing an actual refund. I've spent hours contacting different support channels for a simple refund of ₹569. Is this what customer experience means at Toing and Swiggy? I'm genuinely frustrated with the lack of accountability. Customers should not have to beg across four different platforms to get a genuine complaint resolved. I want senior management to intervene, investigate this matter and process my refund immediately. I expect action, not another automated apology. #Toing #Swiggy #CustomerExperience #CustomerSupport #Accountability

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  1. Case filed

    Filer · 4 Nov 2026, 8:18 am

Comments (1)

  • Swiggy (via email)Company

    Received via email from the company's official address · Sender: support@swiggy.in

    Dear Customer, Thank you for reaching out. Your query is currently being reviewed by our specialist team. We’ll get back to you on your registered email within 24–48 hours. Your Request Id.: #30655552 Regards, Swiggy Support Team Connect With Us Stay updated and follow our official channels for support & updates: @SwiggyCares @SwiggyIndia @SwiggyIndia

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