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Swiggy Instamart rejected refund claims for torn oil packet, spoiled paneer and paratha despite photos; ₹299 order

SwiggyPC-2026-03424Food Delivery & Ride-hailingAnonymous ·
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Instamart Swiggy Instamart #instamart Instamart Subject: Refund Required for Fortune Oil + Paneer + Paratha - All Damaged, Claims Rejected Hello Swiggy Instamart Team, Please provide refund for ALL damaged items, including this Fortune Oil also. *1. Fortune Refined Soybean Oil - ISKA BHI REFUND MILE MUJHE:* Product: 1x Fortune Refined Soybean Oil Issue: Item packaging was torn or damaged - Oil phata hua hai, packet se oil nikal raha hai aadha. I shared 3 clear photos in chat at 06:09 PM. Your team said "unable to validate your claim". Photos me phata hua packet saaf dikh raha hai. Iska bhi refund mujhe milna chahiye. *2. Order #****** - Total ₹299.00:* - 1x NOICE Fresh Malai Paneer - ₹75.00 - Packet phata hua aur paneer bilkul kharab aaya. - 1x HALDIRAM DELHI Paneer Onion Paratha - ₹126.00 - Bilkul kharab aur toota hua aaya. Iska bhi claim reject kar diya gaya. *Health Issue:* Kharab paneer-paratha khane ke baad mujhe vomiting hui hai. *My Demand:* 1. Fortune Oil ka full refund. 2. Paneer (₹75) + Paratha (₹126) = ₹201 ka refund + delivery/handling charges. 3. Total refund for all 3 damaged items. Agar 24 hours me solution nahi mila toh mai Consumer Helpline 1915 par photos aur chat screenshots ke saath complaint karungi. Name: Mishti Order ID: #****** + Fortune Oil Order Phone: 85XXXXXX57 +1

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

History

  1. Case filed

    Filer · 4 Nov 2026, 8:17 am

Comments (1)

  • Swiggy (via email)Company

    Received via email from the company's official address · Sender: support@swiggy.in

    Dear Customer, Thank you for reaching out. Your query is currently being reviewed by our specialist team. We’ll get back to you on your registered email within 24–48 hours. Your Request Id.: #30655544 Regards, Swiggy Support Team Connect With Us Stay updated and follow our official channels for support & updates: @SwiggyCares @SwiggyIndia @SwiggyIndia

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