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Urban Company took a ₹14,000+ advance for painting, never completed any work after 2 days, and left the customer unrefunded

Urban CompanyPC-2026-03369Home ServicesAnonymous ·
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Urban Company Abhiraj Singh Bhal Varun Khaitan Raghav Chandra – Is this how you treat paying customers? I booked painting services through Urban Company, paid an advance of ₹14,000+, and the work was scheduled to start on 21 October. Two different people turned up on the first two days, but not even a single wall was painted. From 23 October onwards, nobody has shown up. Despite repeated follow-ups, escalation to Navdeep Singh (who introduced himself as the manager), and assurances that the work would be completed before Diwali, there has been absolutely no progress. The assigned painter, Nitin Kumar, even left the WhatsApp group created for updates. When I contacted customer support, I was asked to pay another ₹10,000 for a fresh booking while my existing payment remained stuck. And the worst part? I subsequently received an abusive and threatening call from an individual who had earlier interacted with me through the customer support channel. I was allegedly threatened that my work would not be completed and my refund would not be processed. Political references were also used to intimidate me. We have call recordings and evidence of these conversations. Today, my money is stuck, my home is left in a mess, and Urban Company’s customer support has provided no meaningful resolution. @Urban Company leadership – I need answers, not another assurance. I expect: 1. An immediate investigation into the threatening call. 2. A complete refund of my payment. 3. Accountability from the concerned management. I chose Urban Company for trust and convenience. This experience has delivered neither. Is this really the customer experience Urban Company stands for? #UrbanCompany #CustomerExperience #CustomerService #ConsumerRights #Accountability #ConsumerProtection #ServiceFailure

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  1. Case filed

    Filer · 3 Nov 2026, 9:42 pm

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