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Flipkart delivered the wrong Native water purifier (M1 Pro, not M2 Pro) 5 days late and gave no replacement or support

Urban CompanyPC-2026-03305Home ServicesAnonymous ·
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Dear Flipkart Grievance Redressal Team, Kalyan Krishnamurthy Flipkart Flipkart Support Kapil Sood Order ID: OD338963419352214100 I am writing to raise a formal complaint regarding the delayed delivery and incorrect product received against my order placed on 23rd October for the Native M2 Pro Urban Company Water Purifier. As per the delivery timeline displayed on the Flipkart application, I was supposed to receive the product by 27th or 28th October. However, due to logistical issues, the delivery was delayed, and I finally received the product on 1st November. To my disappointment, after waiting beyond the promised delivery date, I received an entirely different product. Instead of the Native M2 Pro Water Purifier, I was delivered the Native M1 Pro Water Purifier. When I informed the delivery executive about the incorrect product, he refused to take it back. I subsequently raised a replacement request, but despite waiting, I have not received any proper update or confirmation regarding the replacement. I have also made several attempts to contact customer support and escalate the matter, but unfortunately, I have received no satisfactory assistance or resolution. This entire experience has caused me considerable mental stress, frustration, and inconvenience. I placed the order trusting Flipkart's services, but the delayed delivery, incorrect product, uncooperative delivery experience, and lack of support have made this an extremely disappointing experience. I would therefore like to request the following: 1 Immediate pickup of the incorrectly delivered Native M1 Pro Water Purifier. 2 Priority replacement with the originally ordered Native M2 Pro Urban Company Water Purifier. 3 If the correct product is unavailable, please initiate a full refund of the amount paid without further delay. 4 Considering the delayed delivery, incorrect product, repeated follow-ups, and mental stress and inconvenience caused, I also request appropriate compensation for the harassment and poor customer experience. I expect Flipkart to take ownership of this issue and provide a concrete resolution rather than asking me to repeatedly contact customer support. Please treat this as a formal complaint and escalate it to the concerned grievance redressal team. I request a written response along with a clear resolution timeline at the earliest. I hope Flipkart values its customers and takes this matter seriously. ​

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  1. Case filed

    Filer · 3 Nov 2026, 11:17 am

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