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URGENT: Unresolved Service Request - Leaking Urban M1 Purifier

Urban CompanyPC-2026-03139Home Servicesprakash sah ·
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My Urban M1 water purifier is leaking. ​So I raised a service request on October 27th, with a technician visit scheduled for October 28th. The technician never showed up. Since then, I have been continuously following up, but I am facing the following ongoing issues: ​Zero Accountability: The technician was a no-show, and no callback or update has been arranged despite my continuous follow-ups. ​Unhelpful Chat Support: There is no proper option to connect with a human agent over chat. The agents I have managed to reach simply postpone the resolution without providing any concrete ETA. ​Ignored Communications: I have reached out to your team on LinkedIn as well, with absolutely no response. ​Unacceptable Delay: This situation has become complete harassment. Because of this delay, I have been left struggling for safe drinking water since October 27th. ​I expect an immediate callback from an escalation manager and a technician visit scheduled by 1st November with a guaranteed ETA.

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  1. Case filed

    Filer · 31 Oct 2026, 6:26 pm

Comments (3)

  • prakash sah

    Case details edited by the author: description.

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    A case copy has been sent to ****** (subject: "New case PC-2026-03139 filed against Urban Company") at 01 Nov 2026, 12:18 AM IST. Any reply received on this email thread will be added here as a comment — use the Subscribe button above to get notified.

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    A case copy has been sent to ****** (subject: "New case PC-2026-03139 filed against Urban Company") at 01 Nov 2026, 12:20 AM IST. Any reply received on this email thread will be added here as a comment — use the Subscribe button above to get notified.

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