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Adding Daughter to Existing Policy Delayed for Weeks Despite Repeated Follow-ups at Policybazaar

PolicyBazaarPC-2026-02905OtherAnonymous ·
Policybazaar.com, this is not customer service. This is repeated follow-up with no ownership. Last month, when I asked Policybazaar.com about adding my daughter to my existing insurance policy, one of your agents clearly told me: "Once your daughter completes three months, only then can we add her to the policy." I trusted that information and waited until 29 September, when my daughter completed three months. And then the real problem started. 29 September: I called Policybazaar to add my daughter. I was told, "We will arrange a callback." No callback. 30 September: I called again and explained the entire situation. Again, I was told, "We will arrange a callback." Again, no callback. I then started sending emails and following up repeatedly. I submitted the provisional Birth Certificate and all the required details and simply asked for the updated payment link. Still no resolution. I was passed from one person to another. Anshika (PW64662) connected me with Kush Sir (PW22991). I explained the entire story AGAIN. I was told they were checking with Shukriya. Then I was told: "You will get a call within the next 30 minutes." And here I am — still waiting. This is not a complicated request. I am not asking Policybazaar.com to investigate a complicated insurance claim. I am asking to ADD MY DAUGHTER TO MY EXISTING POLICY AND PROVIDE THE PAYMENT LINK. The most frustrating part is that I followed the instructions given by your own team. I waited three months because I was specifically told that this was required. After waiting, I have spent days calling, emailing, explaining the same story to different people and waiting for callbacks that never came. How many times does a customer need to explain the same problem before someone takes ownership? Policybazaar.com, if this is your definition of customer support, then customers deserve better. Please stop arranging another "callback" and simply assign someone who will take ownership and close this request. I am still waiting for the payment link. Policybazaar.com Yashish Dahiya — Co-Founder & Group CEO Sarbvir Singh — Joint Group CEO, PB Fintech & CEO, Policybazaar Alok Bansal — Co-Founder & Executive Vice Chairman Amit Chhabra — Chief Business Officer – General Insurance Siddharth Singhal — Head – Health Insurance Kheadup Dorjee Bhutia — Chief Sales Officer Anuj Kapoor — Head – App Business, Customer Accounts & Design Apeksha Mishra — Head – PR & Corporate Communications Sandeep Saraf — Head – Motor Customer Experience Harshit Gangwar — Head – Life Customer Experience & Risk Rajiv Kumar Gupta — President – Group Strategic Initiatives & Public Policy Sai Narayan — Chief Marketing Officer Amrita Pandey — Group HR Head

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  1. Case filed

    System · 24 Oct 2026, 7:01 pm

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