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PolicyBazaar complaint about delayed reopened health insurance claim due to internal case reference mismatch

PolicyBazaarPC-2026-02045OtherAnonymous ·
Appalling Service & Internal Blunders by Aditya Birla Health Insurance & Policybazaar! Is this how customers are treated after paying heavy premiums? ​I am utterly frustrated and mentally harassed by the gross negligence and operational incompetence of Aditya Birla Health Insurance and Policybazaar. ​Here are the facts of my case: ​Policy Number: 31-25-0466392-00 (Activ One MAX) ​Issue: My reopened claim case has been deliberately and unlawfully stalled. ​The Root Cause: I successfully uploaded all mandatory reconsideration documents on 25th September 2026. However, due to an internal blunder and miscommunication by your team, an incorrect policy/case reference number was mapped internally. ​When I followed up, your customer service representative, Ms. Esha, explicitly admitted over a recorded call that the entire delay is happening because of internal mishandling and wrong updates by your team. Despite clear admission of your internal fault, my case is still pending, causing severe mental agony and financial anxiety. ​Is it my fault that your internal systems and teams cannot manage correct policy numbers? Why should a customer suffer for your operational mess? ​This is a direct case of "Deficiency in Service" and Unfair Trade Practices. ​If this is not rectified and my case is not processed within 24 hours, I will be escalating this matter formally to the Insurance Ombudsman, filing a lawsuit in the Consumer Forum, and lodging a formal complaint on the IRDAI grievance portal with all call recordings and proofs as evidence. ​Tagging the concerned authorities and leadership to look into this immediately. ​@Aditya Birla Capital @Policybazaar #AdityaBirlaHealthInsurance #Policybazaar #InsuranceFraud #ConsumerRights #CustomerHarassment #PoorService #IRDAI #InsuranceOmbudsman

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  1. Case filed

    System · 13 Oct 2026, 8:21 pm

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