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PolicyBazaar complaint over delayed claim ID generation and poor communication for Care Health reimbursement claim

PolicyBazaarPC-2026-02042OtherAnonymous ·
⚠️ Extremely disappointing experience with Policybazaar and Care Health InsuranceI am sharing my experience because I believe customers should know what they may face when they actually need support for a health insurance claim.I submitted all the required documents on 26 September for my reimbursement claim. Today is 7 October, and after almost two weeks, the claim ID has still not been generated. What is even more frustrating is that when you are purchasing the policy, you hear promises about quick service, support and assistance. But when you actually need help, getting a clear response or resolution becomes extremely difficult. I have what I considered a “double layer of protection” — the policy was purchased through Policybazaar and the insurer is Care Health Insurance. Unfortunately, my experience with both has been extremely disappointing. My concerns are:• Documents submitted on 26 September, but the claim ID has still not been generated as of 7 October. • Lack of clear communication and ownership. • Delays when the customer needs assistance the most. • A significant gap between the service expectations created while selling the policy and the experience after a claim is raised. Based on my personal experience, I would strongly encourage anyone considering health insurance to do thorough research into the actual claim-service experience, not just premiums and policy benefits.I am particularly disappointed with both Policybazaar and Care Health Insurance and hope someone from their senior management/customer grievance team takes ownership of this issue and provides a clear resolution Policy purchase is easy. The real test of an insurance company is how it supports you when you actually need to make a claim.#HealthInsurance #Insurance #Policybazaar #CareHealthInsurance #CustomerExperience #InsuranceClaim #ConsumerRights @policybazaar New update- I got my claim id.

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  1. Case filed

    System · 13 Oct 2026, 8:20 pm

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