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Customer reports delayed 4-wheeler ownership transfer with HDFC ERGO and unconfirmed payment

HDFC ERGO General InsurancePC-2026-02952OtherAnonymous ·
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Dear HDFC ERGO General Insurance I initiated a 4-wheeler insurance ownership transfer request on 19 October 2026, uploaded all the required documents through your self-service portal, and paid the applicable charges as requested. Unfortunately, it has been 5 days, and I am still waiting for the updated policy document. To make matters worse, I received another payment link, re-submitted the documents multiple times, and responded to every email communication promptly. Yet, your customer support team is unable to confirm whether the documents and payment have been successfully received. It is disappointing to see such lack of visibility and coordination for a routine ownership transfer process. Customers should not have to repeatedly follow up for a basic policy update after completing all required formalities. If this is the experience for a simple ownership transfer request, it naturally raises concerns about the level of support customers can expect during an actual insurance claim, when timely assistance is critical. I request your team to urgently review my case and provide a resolution along with the updated policy document. The true test of an insurance company is not when it collects premiums, but when it supports its customers. My experience so far has been far from reassuring. Support ticket reference No ****** ****** ****** #HDFCERGO #CustomerExperience #Insurance #CustomerService #Escalation #InsuranceSupport #PolicyTransfer #CustomerCare

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  1. Case filed

    System · 26 Oct 2026, 5:31 am

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