Unfair Premium Charges, Incorrect ICD Codes and Unresolved Escalations on HDFC ERGO Health Policy
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System · 24 Oct 2026, 6:34 pm
Comments (2)
- HDFC ERGO General Insurance (via email)Company
Received via email from the company's official address · Sender: care@hdfcergo.com
Dear ******, Thank you for writing to HDFC ERGO and giving us an opportunity to serve you. Please note the interaction reference number ****** for future correspondence. We usually revert within 2 business days, but if your query requires further review, we will inform you the expected resolution time. Assuring you of our best service at all times. To ensure timely resolution of your query, please write to us from your registered email address and do not change the subject line while reverting to us. Regards, Team HDFC ERGO HDFC ERGO General Insurance Company Limited. IRDAI Reg. No.146. CIN: U66030MH2007PLC177117. Registered & Corporate Office: 6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri (East), Mumbai – 400 059. This communication is for information/awareness purpose only and not to be considered as advertisement.
- HDFC ERGO General Insurance (via email)Company
Received via email from the company's official address · Sender: care@hdfcergo.com
Hi , Greetings for the day! My name is eRA, your email virtual assistant and it would be my pleasure to assist you today. We noticed that your email does not include a valid policy or claim number or, you may have written to us using an email address not registered in your policy with us. If you have written to us using an un-registered email address or have written to us on behalf of another policy holder, we request you to write to us using the registered email address only and help us maintain security and privacy of our customer's information. If your email address has undergone any changes, you may click Here to update your new email address. If case you have written to us using a registered email address but have missed sharing the details earlier, kindly share your valid policy or claim number details to enable us address your query effectively. Alternatively, you may also explore our self-service features and online servicing platforms for any policy or claim related requirements: 1. To Know Your Policy, Click Here 2. Check status of you claim, Click Here 3. To Know about our product features and benefits, click Here 4. Visit the 'Help' section on www.hdfcergo.com for any other assistance. 5. Chat with our chatbot DIA on www.hdfcergo.com. 6. Send us a 'Hi' on our WhatsApp number ******. 7. Download our 'here' app and manage your policy on fingertips We hope this helps. If you need any further assistance, we’re here 24/7 and happy to help. Regards, eRA, Your digital agent {HDFC ERGO is using AI technology to ensure faster and efficient assistance. Your satisfaction is our priority, and we value your feedback to improve our services} Go digital and explore our online platforms for quicker turnarounds- Download the HERE app by HDFC ERGO or visit the Help section on www.hdfcergo.com In case you are not satisfied with our response, Click Here and follow our grievance redressal procedure.
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