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Myntra refused a return for a wrong kurta and trouser delivered, citing a backend review and giving no refund timeline

MyntraPC-2026-03419E-commerceAnonymous ·
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Thank you for acknowledging the issue and responding to my complaint. However, I would like to clarify that the matter is still unresolved. During the telephonic conversation, your representative informed me that the product had already been investigated and that the backend team had found no issue with it. When I disagreed and explained that I had received a completely different kurta and trouser from what I had ordered, I was told that the matter would be escalated for reinvestigation. I was also informed that the team would confirm whether I would be eligible for a return and refund. This means that even after your public acknowledgment of the incorrect delivery, I still do not have confirmation that my return will be accepted. I request Myntra to provide the following: 1. A proper investigation based on the actual product received, not just an internal backend assessment. 2. Confirmation that my return request will be approved. 3. A full refund of the amount paid. 4. A clear timeline for resolution. Order ID: #134368537698555778803 Please understand that I am not looking for another apology or another escalation. I am looking for a concrete resolution to the issue. I request your team to take ownership of this matter and confirm the final decision here on this public thread. I hope Myntra will honour its commitment to customer satisfaction. Myntra Support Myntra allindia consumerfourm National Consumer Disputes Redressal Commission (NCDRC) Consumer Court - India Akash Jaiswal • 3rd+ Accounts Payable| Vendor calling | Reconcilation| Client Website handling 4d Follow Another attempt to get Myntra's attention! Still waiting for a resolution. I previously raised my complaint publicly, but unfortunately, there has been no response from Myntra so far. I want to bring this matter to the attention of Myntra's senior management, the Hon'ble Prime Minister of India and the concerned consumer protection authorities. I ordered a women's ethnic kurta set (Kurta, Trouser & Dupatta), but received a completely different kurta and trouser. The product quality was also disappointing. Order ID: #134368537698555778803 I raised a return request through the Myntra app, but instead of resolving the issue, I have been repeatedly given different return dates. After several calls to customer care, I was informed that Myntra's backend team had reviewed the product and decided that there was no issue with it. As a result, my return is being refused. My concerns are simple: Why am I being denied a return when I received a product different from what I ordered? Why is an internal backend assessment being treated as more important than the customer's actual complaint? Why has Myntra failed to provide a transparent and satisfactory resolution despite repeated follow-ups? I respectfully request Myntra Department of Consumer Affairs National Consumer Disputes Redressal Commission (NCDRC) to take note of this issue and help ensure fair treatment for customers. I also request the attention of the concerned Consumer Forum and Consumer Disputes Redressal Commissions to such grievances against e-commerce platforms. If customers are unable to get a fair resolution directly from an online shopping platform, where should they turn for justice? I am not asking for any special treatment. I am simply asking for what every customer deserves: the right product, a fair return process and responsible customer service. I hope this time someone from Myntra's leadership will respond and resolve my complaint instead of ignoring it. #Myntra #ConsumerRights #ConsumerProtection #NCDRC #ConsumerForum #DepartmentOfConsumerAffairs #CustomerExperience #DigitalIndia ​ ​ ​ ​

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  1. Case filed

    Filer · 4 Nov 2026, 8:08 am

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