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Myntra delivered the wrong Mokobara suitcase set, then left the return unpicked for 15+ complaints since Oct 20 and cancelled it

MyntraPC-2026-03418E-commerceAnonymous ·
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Extremely Disappointing Experience with Myntra Myntra Myntra Ads Myntra Support & Shadowfax Support Shadowfax – 15+ Complaints, Wrong Product Delivered, Still No Resolution! I never imagined that returning an incorrectly delivered product would turn into such a frustrating and exhausting experience. I ordered a Mokobara Set of 3 Suitcases from Myntra, but received the wrong product. Since 20th October, I have been struggling to get the incorrect product picked up and my refund processed. Despite raising approximately 15 complaints, there is still no resolution. Here is what has happened: 20th October: The first pickup was assigned to the same Shadowfax delivery associate who had delivered the package. He refused to collect it, stating that QC was required and asking me to contact Myntra customer care. Myntra customer care subsequently confirmed that my return was approved, QC formalities were completed, and pickup would happen within 24 hours. Since then, I have contacted Myntra customer care almost every day. Every single time, I have received the same assurance that the pickup would happen within 24 hours. 27th October: The same Shadowfax delivery associate was assigned again and once again refused to collect the package. To make matters worse, I have now received an update stating that the delivery partner has cancelled my return request! My question to Myntra Myntra Support Myntra Ads and Shadowfax Support Shadowfax : Who is accountable for this? How can a customer who has received the wrong product, has an approved return request and has followed up more than 15 times still be left chasing both companies? I have serious concerns about the repeated refusal by the same delivery associate to collect the package and the subsequent cancellation of my return request. What I expect from both companies: Myntra must immediately reinstate my return request. Shadowfax must arrange a pickup through a different delivery associate. The incorrect product must be collected without any further excuses or delays. Myntra must process my full refund. Both companies must investigate why the pickup was repeatedly refused and why an approved return was eventually cancelled. I have already wasted considerable time and energy chasing customer support for an issue that should have been resolved on the first attempt. I am now taking this issue public because the regular customer support channels have completely failed me. Myntra Support Myntraa and Shadowfax Support Shadowfax– I don't need another automated response or another 24-hour assurance. I need someone to take ownership, investigate this failure and provide an actual resolution. I hope the senior management and grievance redressal teams of both companies take notice. #Myntra #Shadowfax #CustomerExperience #CustomerService #ConsumerRights #Mokobara #ConsumerGrievance

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  1. Case filed

    Filer · 4 Nov 2026, 8:07 am

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