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Myntra delivered wrong premium product, then rejected return on failed quality check and denied refund

MyntraPC-2026-03253E-commerceAnonymous ·
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Dear Myntra Management Team, I am writing to formally express my extreme disappointment and dissatisfaction with the experience I have had with Myntra. I placed an order for a premium, high-value product, which I purchased with considerable excitement, expectations and the money earned through my hard work,Order ID: # 1345381 ******. However, to my utter dismay, I received a completely different product from the one I had ordered. This is not a minor product discrepancy but an entirely incorrect delivery. To make matters worse, when the pickup agent arrived to collect the product as part of my return request, the pickup was rejected by Myntra on the grounds of a failed quality check. Subsequently, my return request was rejected altogether. I find this situation completely unacceptable. I have received an incorrect product due to an apparent lapse in Myntra’s fulfilment process, yet I am being held responsible for the discrepancy and denied a legitimate return and refund. Since this incident, I have spent several hours attempting to establish contact with your customer support team to resolve the matter. Unfortunately, your customer support system has been nothing short of disgraceful. The lack of effective assistance, accountability and a meaningful resolution has only added to my frustration. A customer should not have to spend hours chasing a company to rectify an error that was not theirs in the first place. I am therefore formally demanding the following: 1. Immediate Return Approval: Reopen and approve my return request without further unnecessary quality-check objections, considering that the product delivered was entirely different from what I ordered. 2. Full Refund: Process a complete refund of the amount paid, without any deductions or additional conditions. 3. Fair Compensation: Consider appropriate compensation for the considerable time, effort and inconvenience caused by this incident and the repeated failure of your customer support system. 4. Internal Investigation: Investigate how an incorrect product was dispatched and why a legitimate return was rejected despite the issue originating from Myntra’s end. 5. Formal Acknowledgement: Provide a written acknowledgement of this complaint along with a clear resolution timeline. I expect this matter to be treated with the seriousness it deserves and resolved within 48 hours of receiving this complaint. If I do not receive a satisfactory resolution, I reserve the right to escalate the matter through the National Consumer Helpline and pursue the appropriate support. I am not asking for a favour. I am asking Myntra to take accountability for a service failure, rectify its mistake and ensure that a customer is not made to suffer for an error committed by the company. I look forward to a prompt, responsible and satisfactory response. Sharon Pais Kalyan Krishnamurthy Myntra Myntra Support ​ ​ ​ ​

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  1. Case filed

    Filer · 3 Nov 2026, 9:36 am

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