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Myntra repeatedly postponed pickup of a defective product return since 23 October and gave no refund or resolution

MyntraPC-2026-03417E-commerceAnonymous Β·
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Share & Comment for Better Reach. πƒπˆπ’π€πππŽπˆππ“π„πƒ π–πˆπ“π‡ πŒπ˜ππ“π‘π€β€™π’ π‚π”π’π“πŽπŒπ„π‘ π’π„π‘π•πˆπ‚π„ | 𝐑𝐄𝐐𝐔𝐄𝐒𝐓 π…πŽπ‘ πˆπŒπŒπ„πƒπˆπ€π“π„ π„π’π‚π€π‹π€π“πˆπŽN Dear Myntra team, I am extremely disappointed with the way my return and refund request has been handled. My return request (ID: ******) was initially scheduled for pickup on 23rd October, but despite repeated assurances, the product has still not been collected. The pickup date has been postponed multiple times: * 23rd October – Original pickup date * 27th October – First postponement * 31st October – Further delay * November – Yet another indefinite wait To make matters worse, even today, I have received another message asking me to wait 24–48 hours for an update, without any concrete pickup confirmation or resolution. The product received was defective, and I have already raised a formal complaint with Myntra’s Customer Grievance Team unfortunately no response. However, instead of resolving the issue, I continue to receive repetitive automated updates with no meaningful action. A few questions for the Myntra team: 1. How many times does a customer need to follow up for a simple return pickup? 2. Why should a customer continue waiting indefinitely for a refund when the product received was defective? 3. Is sending repetitive 24–48-hour update messages considered a resolution to a customer complaint? I understand that operational delays can happen, but repeatedly extending timelines without accountability or a definite resolution is simply unacceptable. My expectations are straightforward: * Immediate arrangement of the return pickup. * Full refund for the defective product in 2 working days. * A clear and confirmed resolution timeline instead of another generic 24–48-hour update. I have been patient and have given Myntra sufficient time to resolve this matter. I now request the concerned escalation team and senior customer experience representatives to intervene and close this issue on priority. A brand’s customer experience is truly tested when something goes wrong, and unfortunately, this experience has been far from satisfactory. π‹πŽπŽπŠπˆππ† π…πŽπ‘π–π€π‘πƒ π“πŽ 𝐀𝐍 𝐀𝐂𝐓𝐔𝐀𝐋 π‘π„π’πŽπ‹π”π“πˆπŽπ, ππŽπ“ π€ππŽπ“π‡π„π‘ π€π”π“πŽπŒπ€π“π„πƒ 𝐀𝐒𝐒𝐔𝐑𝐀𝐍𝐂𝐄. #Myntra #CustomerExperience #CustomerService #ConsumerRights #CustomerGrievance

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

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  1. Case filed

    Filer Β· 4 Nov 2026, 8:06 am

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