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IndiGo allegedly denied onward boarding after delayed first leg on single PNR and did not re-route passengers to Tirupati

IndiGoPC-2026-02064OtherAnonymous ·
IndiGo (InterGlobe Aviation Ltd) Ministry of Tourism and Civil Aviation DGCA India Missed a connection because the airline's own flight ran late — then told it was the passengers' problem. On 8 October, my clients had booked travel for a group on a single PNR (A755PF) — one through-booking sold by IndiGo, Vadodara to Tirupati via Hyderabad. Four of them are my clients, who flew; the fifth passenger on the booking did not travel. IndiGo's own first flight (6E 464) landed late. At Vadodara my clients were assured the connection would be held, and their baggage was checked through. Yet at Hyderabad they were refused boarding on 6E 6565 — about 20 minutes before departure, aircraft still at the gate — on the "gate closes 25 minutes prior" rule. They were late to that gate for one reason only: IndiGo's own delay. What followed: • No re-routing to their destination — instead, a flight to Bangalore, a different city. • Left to self-arrange a 250 km overnight cab to Tirupati (~₹15,000), through the night, at their own risk. • A hotel was offered; the taxi was flatly refused. • Their pre-paid Tirupati hotel: wasted. Their 7:30 a.m. darshan: in jeopardy. What every flyer should know: when all legs are on one PNR and the airline's own delay breaks the connection, DGCA CAR Section 3, Series M, Part IV makes the airline responsible — re-routing to the destination or refund with compensation, plus care including meals, hotel and transfers. That isn't goodwill; it's the rule. I've raised a formal claim on my clients' behalf and invoked their rights under the DGCA regulations and the Consumer Protection Act, 2019. Sharing this so the next passenger isn't left stranded — and silent. #PassengerRights #DGCA #ConsumerRights #IndiGo #Aviation #AirSewa #ConsumerProtection #CustomerExperience #KnowYourRights #IndianAviation

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  1. Case filed

    System · 13 Oct 2026, 8:32 pm

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