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Niva Bupa mother reimbursement claim 3785515 stuck in repetitive requests despite submitting all documents, X-rays and reports, seeking 5 years records for unrelated Urolithiasis exclusion

Niva Bupa Health InsurancePC-2026-02229Insurance ClaimsAnonymous ·
Extremely disappointing experience with Niva bupa Support Niva Bupa Health InsurancennDespite submitting all available medical documents, original X-rays and reports, the claims team continues to send repetitive requests for my mother's reimbursement claim (3785515) without addressing the clarifications already provided.nnOn 23 September 2026, I had already emailed from my registered email ID confirming acceptance of the permanent ailment exclusion and submitted all available documents. Yet, the same requests continue.nnMore concerningly, the team is seeking five years of medical records that are unavailable and asking for exclusion of Urolithiasis, which appears unrelated to the knee replacement claim.nnAfter paying lacs in premiums across multiple policies, I expect a transparent and fair claims process—not repetitive emails without resolution.nnRequesting urgent senior management intervention to resolve this matter.nnDr. Bhabatosh Mishra Anshuman Pareek David Fletcher Ankur Kharbanda Aseem Gupta Ashwani Bhatia Niva Bupa Health Insurance

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  1. Case filed

    System · 15 Oct 2026, 5:50 pm

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