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Niva Bupa Health Insurance - Unfair Policy Changes, Inactive Renewal Status, and Cashless Claim Rejection

Niva Bupa Health InsurancePC-2026-02319Insurance ClaimsAnonymous ·
Niva Bupa Health Insurance Niva Bupa Support is the worst insurance company ever.n1. Till you don’t buy their policy there is toll free number available and everyone will keep calling.n2. As soon as you become a customer your life becomes hell. Paid 1860 number, no1 will pick calls or reply to emails.n3. And when you keep renewing you reach the lowest levels of service.n4. My senior Citizen parents took Niva Bupa in 2022 with Safeguard Benefits(consumables). Then somewhere in the next 4 years they broke safeguard benefits into safeguard and safeguard plus without telling customer. Such that 4 years later when claim was required customer had to pay for consumables because apparently there are separate lists and customer is made a fool.n5. Then when we again renewed on 10th Oct 2026 (as you can't port after a critical illness) by making premium payment of almost 4 lacs and for 1 week policy was not marked active inspite of raising again and again that there is a day care scheduled for 16th Oct.n6. Day care of a senior citizen for a critical illness was shifted to 17th because of their inaction.n7. Full day went again, the Nodal officer, the relationship manager did not take any action.n8. customer care was not reachable and inspite of paying premium in advance and policy being issued customer was treated as non customer.n9. Finally cashless claim was rejected saying premium not settledn10. Immediately policy was activated post that. Again policy issued was incorrect. Premium paid was 3.78Lacs policy issued showed premium 3.62Lacs.nnInsurance Regulatory and Development Authority of India Your complaint system does not work and customer is taken to cleaners by such wonderful Insurance providers. All this when policy was taken directly without intermediary. Instead of focussing on commission of agents why don't you first sort the delivery of the service of insurance companies.nnAtleast we are not poor. But, spare a thought for the needy customer who gets pushed into shark loans thanks to such wonderful Insurance companies as Niva Bupa Health Insurance and Insurance Regulatory and Development Authority of India

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  1. Case filed

    System · 17 Oct 2026, 3:15 pm

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