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Refund refused on Nykaa order after two incorrect deliveries

NykaaPC-2026-03046E-commerceAnonymous ·
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🚨 Dear Nykaa , is this how you treat your loyal customers? My sister ordered a perfume worth ₹7,000. Instead, she received a freebie worth just ₹250–₹300. She reported it, returned the package, and waited for a replacement. Guess what? The second package contained a ₹250 shampoo! And now, Nykaa is refusing a refund, labelling her a “repetitive problem customer” because the package weight matches their records. 🤦 Since when does package weight prove that the correct product was delivered? A perfume and a shampoo can weigh almost the same! Two incorrect deliveries should trigger an investigation, not accusations against the customer. Nykaa, if you need a crash course in customer loyalty, churn and service recovery, even a basic YouTube video might help. Acquiring customers costs money. Losing their trust costs much more. Is this really how you treat loyal customers? 💬 Has anyone else faced a similar experience with Nykaa? How did you get it resolved? Order ID - NYK-******-4806019 #Nykaa #CustomerExperience #CustomerService #CustomerLoyalty #ConsumerRights #Ecommerce

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  1. Case filed

    System · 29 Oct 2026, 5:09 am

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