Panchaayat
OpenComplaint

Nykaa - Missing Item in Prepaid Order NYK-******-8918037: Packing Error Dismissed & Customer Account Banned After Reporting

NykaaPC-2026-02768E-commerceAnonymous ·
My brother paid Nykaa ₹7,816. The socks never arrived. Now his account is banned. On 9 October, my brother ordered two items from Nykaa Man: a pair of Nike Free Metcon 7 shoes and a pack of 3 Nike socks. Nykaa's own invoice says "Items in the box: 2." The package came on 13 October. Only the shoes were inside. We have the unboxing photos. This is how Nykaa handled it:nn→ 14 Oct: We reported the socks as missing. The request was rejected the same day.n→ 15 Oct: He asked to return the shoes. Rejected the next day.n→ We called customer care. The agent had no answers. We asked for a supervisor and were promised a callback. It never came.n→ We emailed with evidence. Their reply said all items were "verified and dispatched correctly from our warehouse."n→ We pushed back. They accused him of "repeated claims" of damaged, wrong and defective products. Then they suspended his account, and then they banned it.n→ Every reply since has been the same templated email from different agents. Nobody has addressed what actually happened. Their proof is that "the package weight matched at each scan point." That only shows nothing went missing in transit. It doesn't show the socks were packed in the first place. A pack of socks weighs about 100 grams, and a scan won't catch that. So Nykaa made the packing error, and the customer is the one who got banned for reporting it. We tried every channel before writing this. All we're asking for is simple:n• the missing socks delivered, or a refund for themn• his account restoredn• a real person from Nykaa to review this case properlyn Order ID: NYK-******-8918037nTicket ID: 27623680n Nykaa NykaaFashionn If this has happened to you with Nykaa, please share it in the comments. Customers deserve better than automated replies and blanket bans.

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Complainant
***************
Order ID
***************
Ticket ID
***************
Order Total
***************

Source links

History

  1. Case filed

    System · 23 Oct 2026, 6:49 am

Comments (0)

    Log in to comment or upvote.

    More complaints about Nykaa

    N
    NykaaPC-2026-02734·

    Nykaa - Non-Delivery of Product via Shadowfax, Ignored Delivery Calls & Rude Support Script Loops ('Wait 24-48 hours')

    Nykaa 's behaviour regarding delivery just SUCKS! And their customer care is even worse. They simply do not know how to provide a proper solution to a customer's problem. They are not even trained in the basics of customer support. It seem

    OpenComplaint0
    0
    N
    NykaaPC-2026-02645·

    Marked falsely as delivered 6 days ago by @delhivery . Already raised a complaint on the day itself and already 4 business days have passed and yet zero updates

    Ordered from @NykaaMan ( Order ID - NYK-******-0373212). Marked falsely as delivered 6 days ago by @delhivery . Already raised a complaint on the day itself and already 4 business days have passed and yet zero updates or accountability. Ter

    OpenComplaint0
    0
    N
    NykaaPC-2026-02370·

    Nykaa customer alleges Biodance mask delivered without Biodance branding

    Hi, I placed an order at Nykaa u0027Biodance Bio-Collagen Real Deep Masku0027 which I received but the product i received doesnu0027t have the branding of Biodance and when I asked them by providing all the proofs they are saying itu0027s t

    OpenComplaint0
    0
    N
    NykaaPC-2026-02193·

    Nykaa order marked Delivered but allegedly not received

    Customer alleges their prepaid order NYK-******-3742820 is marked Delivered but they have not received the parcel. They are requesting an investigation, proof of delivery, and either delivery or a full refund.

    OpenComplaint0
    0
    N
    NykaaPC-2026-01564·

    Nykaa order arrived as the wrong product instead of Reebok running shoes

    I am extremely disappointed with my recent order (Order ID: NYK-45375195-2611328). I ordered Reebok Zig Titanica Lite Mens Running Shoes, but instead of the ordered Reebok shoes, I received a completely different and wrong product. @MyNykaa

    OpenComplaint0
    0

    All Nykaa complaints, customer care & support →