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Nykaa - Non-Delivery of Product via Shadowfax, Ignored Delivery Calls & Rude Support Script Loops ('Wait 24-48 hours')

NykaaPC-2026-02734E-commerceAnonymous ·
Nykaa 's behaviour regarding delivery just SUCKS! And their customer care is even worse. They simply do not know how to provide a proper solution to a customer's problem. They are not even trained in the basics of customer support. It seems the only thing they have been taught is: "Please wait for 24 to 48 hours." What is even more frustrating is that they do not properly track the issues raised by customers. As a result, we, as customers, are forced to repeat our entire issue again and again, while the customer care representatives keep repeating the exact same thing over and over again. I ordered three products on 11th October, several days before Pujo started. I received two of the products, but the third product could not be delivered because Nykaa chose to use Shadowfax as their delivery partner. One of the worst delivery partners I have ever experienced. They did not even attempt to deliver my product. I tried calling the delivery partner multiple times, but they did not even pick up my calls. When I finally tried to contact NykaaCares Customer Care, the way they spoke to me was extremely rude and simply unexplainable. I have shared the screenshots below as proof of the conversation. This kind of behaviour from Nykaa is completely unexpected and unacceptable. NykaaCares , please train your Customer Care Support team properly so that they can actually understand customer issues and provide a proper, serious and meaningful solution, instead of repeatedly giving customers the same scripted response: "Please wait for 24 to 48 hours." Customers should not have to chase a company repeatedly for something as basic as receiving a product they have already paid for. This is not customer care. This is customer harassment. I sincerely hope Nykaa takes this feedback seriously and works on improving both its delivery system and, more importantly, the way its customer support team handles customers. #nykaa #Nykaacustomercare #Nykaafashion #Shadowfax #Ecommerce #ConsumerRights #CustomerExperience

Reference details

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Order Details
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Logistics Partner
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Core Ground Issue
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  1. Case filed

    System · 22 Oct 2026, 5:07 pm

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