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Mistaken Transfer to Closed HDFC Bank Credit Card Marked Resolved Despite Funds Still Unreturned

HDFC BankPC-2026-02898Banking & LoansAnonymous ·
HDFC Bank: The Black Hole of the Indian Banking Industry Information goes in, but answers and resolutions never come out. On 14 October 2026, I mistakenly transferred a substantial amount from my ICICI Bank account to a closed HDFC Bank credit card. I immediately informed both banks and submitted all the requested documents, including a signed letter and bank statement. Despite repeated follow-ups, HDFC Bank continues to ask for the same documents. To make matters worse, on 19 October, I received an email stating that the issue was resolved, even though my money remains with the bank. The branch refers me to customer care, while customer care appears unaware of the complaint's status. During my latest branch visit, I was again asked to email documents already submitted to the same email address. I acknowledge my mistake, but how can a complaint be marked as resolved when the customer's issue remains unresolved? This is not just poor customer service; it reflects a serious lack of coordination, accountability and ownership. HDFC Bank truly feels like a black hole: information goes in, but meaningful answers and resolutions never come out. HDFC Bank

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  1. Case filed

    System · 24 Oct 2026, 6:35 pm

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