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HDFC Bank - Arbitrary UPI Blocking and Inordinate Branch Resolution Delays for Salary Account

HDFC BankPC-2026-02856Banking & LoansAnonymous ·
HDFC Bank Extremely disappointed with HDFC Bank’s customer service! I have maintained my salary account with HDFC Bank for the last 6 years, yet this is the level of service I am receiving. During my outstation trip over the last 3–4 days, my UPI was blocked, leaving me unable to make basic payments for cabs and shopping. The bank called to verify my mother’s name. I provided the details as per my records, but I was told they did not match and my UPI was blocked, with instructions to visit the branch. Today, I visited the Dum Dum branch, where Mr. Hridoy Maity asked me to submit a written application and informed me that it could take another 3–4 days to investigate and resolve the issue. Why should a six-year-old salary account holder have to endure such inconvenience without a prompt resolution? Blocking essential payment services is one thing, but expecting a customer to wait several more days after visiting the branch is unacceptable. I expect HDFC Bank to take this matter up on priority and restore my UPI services within the next 24 hours. If this is the standard of service offered to a long-standing customer, I will seriously reconsider continuing my banking relationship with HDFC Bank. Please intervene and resolve this issue urgently. I expect a concrete response, not another delay. My reg no [MASKED_PHONE_NUMBER] HDFC Bank Reserve Bank of India (RBI)

Reference details

Account Tenure
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Branch
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Staff Contacted
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Service Impacted
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  1. Case filed

    System · 24 Oct 2026, 6:58 am

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