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IndusInd Bank customer reports delayed KYC and restricted banking services

IndusInd BankPC-2026-01603Banking & LoansAnonymous ·
Serious Complaint Against IndusInd Bank, Habsiguda Branch, Hyderabad – 30 Days of KYC Negligence and Account Restriction To: The Branch Manager, IndusInd Bank Branch Address: [street address redacted] Dear IndusInd Bank Management, I am writing to express my extreme dissatisfaction with the irresponsible service and negligence of your Habsiguda branch regarding my pending KYC verification. It has been almost 30 days, and despite repeatedly calling your bank and requesting assistance, my KYC verification remains incomplete. Every time I contact your branch, I am told that an employee will visit my address to complete the KYC process. However, nobody has visited, and no proper resolution has been provided. I opened my bank account only two months ago, and now my banking services have been restricted due to pending KYC verification. This is completely unacceptable. I am the customer, yet I am being forced to repeatedly follow up for a basic banking service that should have been handled professionally. I have contacted your branch multiple times and even visited the bank, but the issue remains unresolved. What is the purpose of having a branch and customer service team if customers must wait for 30 days for a simple KYC verification? This level of negligence raises serious concerns about the professionalism, accountability, and customer service standards of your branch. My Demands 1. Complete my pending KYC verification immediately. 2. Restore my banking services as soon as the required verification is completed and applicable requirements are satisfied. 3. Investigate why your employees repeatedly promised to visit but failed to do so. 4. Take appropriate action against the employees responsible for this negligence. 5. Provide me with a written explanation for the delay and a clear timeline for resolving my complaint. If this issue is not resolved promptly, I will escalate the matter to IndusInd Bank's senior grievance redressal authorities and, if necessary, approach the Reserve Bank of India (RBI) through the appropriate complaint mechanism, subject to the applicable requirements. I will not accept further false assurances or indefinite delays. I expect your management to take this complaint seriously and provide a concrete resolution rather than another promise. Thirty days of repeated follow-ups are enough. I opened this account to use banking services, not to spend my time chasing your employees for KYC verification. I expect an immediate response and a satisfactory resolution. Regards, [name redacted] IndusInd Bank Customer Branch: Habsiguda, Hyderabad, Telangana – [postal code redacted]. @MyIndusIndBank

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  1. Case filed

    Filer · 11 Oct 2026, 4:18 pm

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