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IndusInd Bank marked complaint resolved while saying it was under review, leaving a disputed ₹3,862.17 refund unanswered

IndusInd BankPC-2026-03240Banking & LoansAnonymous ·
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IndusInd Bank: please clarify why a complaint was recorded as resolved while your replies said the matter was still under review. I write as Advocate for the proprietor of K.R. Impex Enterprises. Case KRI-INDUS-13 remains unresolved on the evidence available as of 31 October 2026. The original complaint is dated 28 August 2026. The postal record shows delivery on 9 September. On 30 October, the Bank's Nodal Office said it was pursuing the matter and promised further updates under linked references. On 31 October, a separate email stated that complaint 90826020 had been “successfully resolved” and requested feedback. Those communications did not supply a complete refund decision, supporting calculations or refund confirmation. If the original reference was closed only because the case moved to another reference, the Bank should say so clearly and identify the complaint that remains open. The provisional net amount under dispute is ₹3,862.17, subject to reconciliation and proof. The fully reversed ₹9,000 TDS debit is excluded. I have sent a signed objection to the Principal Nodal Officer and Nodal Officer, seeking: 1. The status and linkage of references 90826020, 90841653, 91235752 and 91237421. 2. Preservation of the original complaint history and an explanation of the recorded closure. 3. A transaction-wise decision supported by the applicable historical tariff, accepted terms, charge calculations and credit adjustments. 4. Refund of every amount found unjustified, with a definite completion date. 5. An impartial inquiry into the reported refusal to receive complaint documents at the branch and the reported discourteous handling. These allegations require investigation. The RBI complaint already filed will be pursued. My client reserves appropriate court remedies, subject to the applicable procedural requirements. A clear written decision and a correct complaint record are reasonable expectations from a bank. I invite IndusInd's management to resolve the outstanding issues and provide a substantive response through the existing complaint channel. Requesting the attention of IndusInd Bank, Rajiv Anand and Arijit Basu For regulatory attention: @Reserve Bank of India (RBI). Sparsh Mehra Advocate

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  1. Case filed

    Filer · 3 Nov 2026, 8:51 am

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  • IndusInd Bank (via email)Company

    Received via email from the company's official address · Sender: reachus@indusind.com

    Greetings, Thank you for writing to IndusInd Bank. This automated response is to acknowledge that we have received your email and are currently reviewing the details provided. We have assigned a Service Reference Number 91423567 to your email. Please remember to quote this number while communicating with us. We aim to provide you with a solution or a clear timeframe for resolution within the next 3 business days. (Request you to also add our email id to the safe sender list to avoid any filtering of messages and impacting response delivery to you). Please note that our response time may vary depending on the complexity of the matter. We appreciate your patience and understanding in the meantime. In case you are responding to a matter shared earlier, please be assured that it has our expert’s attention, and we will respond as per the committed timelines. Help us serve you better! • To report loss/misuse of Card, stop cheque payment, alert suspicious transaction pertaining to your Account or any of its banking channels, please call our Phone Banking centre at ****** (within India) / 022-44066666 (outside India) with immediate effect to avoid any further misuse. IndusInd Bank is not liable for any transactions processed prior to hotlisting/deactivation of your Card or any other banking channel. • Please make sure the email address used for sending the email is registered to your account. If the email address isn’t registered, we won’t be able to proceed with your request. You’ll need to contact our phone banking for assistance. • Please do not change the Subject of this email during your course of email interaction with us. To stay tuned to our latest offerings, please ensure that your Email ID, Phone Number and Address details are updated with the bank. • Please do not share your CVV, PIN, OTP or Internet password with anyone over Calls, SMS, Email, Links or IVR. IndusInd Bank or its employees never ask for such information and your personal banking details should never be disclosed. Call our Phone Banking numbers to report any fraudulent activity. Guaranteed returns, Zero risks - Your money grows safely with us - For booking FD, Please click here Best Wishes, IndusInd Bank Ltd.

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