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ICICI Lombard - Arbitrary Double Rejection of Health Insurance Claim No. ****** Under Vague Allegations of Misleading Information Over Hospital Documentation Lapses

ICICI LombardPC-2026-02848Insurance ClaimsAnonymous ·
Shocking and deeply disappointing experience with ICICI Lombard. My health insurance claim (Claim No. ******) has been rejected twice under the allegation of "Misleading or Untrue Information Shared." Yet, despite repeated requests, I have not been provided with any clear evidence, specific discrepancy, or detailed explanation to justify such a serious accusation. What is even more concerning is this: If the issue is with hospital documentation, why is the policyholder being punished? I did not create, maintain, or control the hospital's records. As a patient, I sought medical treatment and submitted all documents provided by the hospital. If there are concerns regarding documentation, why is no action being taken against the hospital? Why is the entire burden being shifted onto the insured customer who has faithfully paid premiums year after year? Insurance companies are quick to collect premiums, but when a genuine medical claim is filed, customers are forced to prove their innocence while receiving vague allegations and repeated rejections. The fundamental question remains: Why should a policyholder suffer for administrative lapses or documentation issues that are completely beyond their control? Instead of receiving support during a medical emergency, I have been subjected to financial loss, mental stress, repeated follow-ups, and a complete lack of transparency. I strongly urge ICICI Lombard to: Provide documented evidence supporting the rejection. Clearly identify the alleged "misleading information." Explain why the policyholder is being penalized for hospital records. Conduct a fair and unbiased review of Claim No. ******. Insurance is built on trust. When legitimate claims are rejected without transparent justification, that trust is severely damaged. Policyholders deserve fairness, transparency, and accountability, not assumptions and unexplained claim rejections. #ICICILombard #ClaimRejection #HealthInsurance #ConsumerRights #InsuranceTransparency #CustomerExperience #PolicyholderRights #IRDAI #InsuranceOmbudsman

Personal details such as phone numbers, emails and ID or account numbers have been hidden (shown as ******) for privacy. Only the author, the company's approved representatives and Panchaayat staff can see them.

Reference details

Complainant
***************
Target Insurer
***************
Claim Number
***************
Core Ground Issue
***************

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History

  1. Case filed

    System · 24 Oct 2026, 4:46 am

Comments (1)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Thanks for getting in touch. We’re on it. Dear Customer, Thank you for reaching out to us. To ensure we address your query effectively, we kindly request you to share any additional information using the following link: **Note: The link will expire in 24 hours** We will provide a response to you within 24 hours. For urgent updates on previous raised queries, connect with us via WhatsApp at ****** from your registered mobile number.

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