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ICICI Lombard - Arbitrary Rejection of Typhoid Hospitalization Claim Overruling Treating Doctor Advice as Hospitalization Not Required

ICICI LombardPC-2026-02840Insurance ClaimsAnonymous ·
Disappointed with ICICI Lombard Health Insurance Claim Experiencen I am extremely disappointed with my experience with ICICI Lombard . My daughter was diagnosed with Typhoid, and her treating doctor advised immediate hospitalization based on her medical condition. Trusting the medical expertise of the doctor, we proceeded with the admission as recommended.However, when the hospital submitted the cashless claim request to ICICI Lombard , it was rejected. We then submitted all the required medical documents, reports, and doctor guidance via email, hoping for a fair review. Unfortunately, the claim was rejected again.What is even more concerning is that the insurance company medical team concluded that hospitalization was not required, despite the treating doctor clear advice and assessment of the patient condition. As policyholders, we pay substantial premiums every year with the expectation that health insurance will support us during medical emergencies. If a genuine hospitalization claim, backed by medical records and a doctor recommendation, can be denied so easily, it raises serious questions about the value and purpose of having health insurance.I hope ICICI Lombard reviews such cases more sensitively and transparently, keeping patients well-being at the centre of their decisions. Sanjeev Mantrin #HealthInsurance #ICICILombard #InsuranceClaim #CustomerExperience #Healthcare #ConsumerRightsn When insurance companies start overruling treating doctors without adequately considering the ground reality of a patient condition, it is the policyholder who suffers the most.

Reference details

Complainant
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Target Insurer
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Leadership Tagged
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Patient Condition
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History

  1. Case filed

    System · 23 Oct 2026, 6:02 pm

Comments (2)

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    * { line-height: 100%; } .appleLinks a { color: #0a0a01; text-decoration: none; } .ReadMsgBody, .ExternalClass { width: 100%; background-color: #ffffff; } body { width: 100%; background-color: #ffffff; margin: 0; padding: 0; -webkit-font-smoothing: antialiased; font-family: Mulish, Georgia, Times, serif; } html { -webkit-text-size-adjust: none !important; -ms-text-size-adjust: none !important; } table { border-collapse: collapse; } img { display: block; border: 0; } img.g-img + div { display:none; } @media only screen and (max-width: 640px) { .deviceWidth { width: 100%!important; padding: 0; } .deviceWidth1 { width: 320px !important; } .deviceWidth90 { width: 90% !important; } .hide { display: none !important; } .font10 { font-size: 10px !important; line-height: 14px !important; } .W90per { width: 90% !important; } .ht5 { height: 5px !important; line-height: 5px !important; } .W158 { width: 158px !important; } .ht15 { height: 13px !important; line-height: 13px !important; } .mt7 { margin-top: 7px !important; } .mt4 { margin-top: 4px !important; } .bdrrt { border-right: 1px solid #646161 !important; } .txtcntr { text-align: center !important; } } Dear Customer, Thank you for reaching out to us. At ICICI Lombard, we are committed to making your experience simple and hassle-free. To help us give you a swift resolution, please follow below mentioned process 👇 Click here 👇to select your product and query type to proceed. Click here We hope this makes it easier for you to stay informed. For now, we will consider this request closed at our end. Warm Regards, Team ICICI Lombard WhatsApp ****** IL TakeCare App iOS | Android Ask RIA Responsive & Intelligent Assistant Website www.icicilombard.com Email ****** 1800 2666 (toll free) ******(chargeable) Disclaimer : Only for the existing customer of ICICI Lombard GIC Ltd. ICICI trade logo displayed above belongs to ICICI Bank and is used by ICICI Lombard GIC Ltd. under license and Lombard logo belongs to ICICI Lombard GIC Ltd Address: ICICI Lombard House, 414, Veer Savarkar Marg Near Siddhivinayak Temple, Prabhadevi Mumbai MH IN 400025. Email: ****** IRDA Registration No. 115

  • ICICI Lombard (via email)Company

    Received via email from the company's official address · Sender: customersupport@icicilombard.com

    Thanks for getting in touch. We’re on it. Dear Customer, Thank you for reaching out to us. To ensure we address your query effectively, we kindly request you to share any additional information using the following link: **Note: The link will expire in 24 hours** We will provide a response to you within 24 hours. For urgent updates on previous raised queries, connect with us via WhatsApp at ****** from your registered mobile number. For any further policy related assistance, connect with us on any of the touch points mentioned below and enjoy the convenience of our instant services like registering & tracking claims, making changes in your policy document, renewing an existing motor policy, downloading your policy copy and more. Warm Regards, *Please note: This interaction is being tracked through the subject line.Please do not change/modify it while reverting to us. This auto response is to acknowledge receipt of your email. WhatsApp ****** IL TakeCare App iOS | Android Ask RIA Responsive & Intelligent Assistant Website www.icicilombard.com Email ****** 1800 2666 (toll free) ******(chargeable) Only to the existing customers of ICICI Lombard GIC Ltd. ICICI trade logo displayed above belongs to ICICI Bank and is used by ICICI Lombard GIC Ltd. under license and Lombard logo belongs to ICICI Lombard GIC Ltd. ICICI Lombard General Insurance Company Limited, Registered Office: ICICI Lombard House,414, Veer Savarkar Marg, Prabhadevi, Mumbai – 400025. IRDA Reg.No.115. Toll Free 1800 2666. Fax No – 022 61961323. CIN (L67200MH2000PLC129408). ******. www.icicilombard.com Your privacy is important to us. If you do not wish to receive emails, please unsubscribe

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