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Flipkart / Ekart Logistics - Delivery Reluctance & Unauthorized Order Cancellation

FlipkartPC-2026-02930E-commerceAnonymous ·
Dear Flipkart Senior Management and Grievance Officer, I am writing to formally escalate a serious complaint regarding the highly unprofessional conduct of your delivery executive and the unauthorised cancellation of my order. For the past two days, the delivery executive has repeatedly assured me that my order would be delivered, but he has failed to honour those commitments. When I informed him that I reside on the 4th floor, he became reluctant to complete the delivery and asked me to wait another two hours. I explicitly clarified that he did not need to carry the package upstairs, as I was willing to collect it myself. Despite my cooperation, the delivery executive continued to delay the delivery and subsequently stopped answering my calls. The most concerning issue is that my order has now been marked as Cancelled by Customer, even though I never requested or authorised any cancellation. I strongly object to this inaccurate representation of events and demand an explanation for why the cancellation has been attributed to me. This incident raises serious concerns about delivery accountability, customer treatment, and the integrity of the order cancellation process. Customers should not have to chase delivery personnel for days, receive repeated assurances that are not honoured, and then discover that their orders have been cancelled without their consent. I request that Flipkart take the following actions urgently: 1. Conduct an immediate investigation into the delivery executives conduct and the circumstances surrounding the cancellation. 2. Verify the cancellation records, including the recorded cancellation reason, timestamp, and any available delivery-related evidence. 3. Take stringent disciplinary action if misconduct or deliberate misrepresentation is established. 4. Restore and deliver my order, if fulfilment is still possible, without imposing any additional charges or inconvenience. 5. Provide a written explanation clarifying why the order was marked as cancelled by the customer without my authorisation. 6. Issue a formal complaint reference number and confirm the steps being taken to resolve this matter. I expect this complaint to be escalated to the appropriate senior team rather than handled as a routine delivery delay. Please ensure that I am not held responsible for a cancellation I did not initiate. If this matter is not resolved satisfactorily, I reserve the right to escalate it through the appropriate consumer grievance and redressal channels. I expect a prompt, transparent, and satisfactory resolution. #Flipkart #Unprofessional #FalseAssurance #UnauthorizedCancellationn Regards, Asad

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Shipment Waybill / Tracking
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  1. Case filed

    System · 25 Oct 2026, 1:13 pm

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