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Flipkart / Ekart Express - 15-Day Order Delay & Unresolved Return Requests with Scripted Customer Care Delays

FlipkartPC-2026-02925E-commerceAnonymous ·
A sincere request to my network and the wider LinkedIn community: Please think twice before shopping on Flipkart Flipkart Internet Pvt Ltd Flipkart Support Ekart Expressn This is not another complaint post. I have already spent countless hours speaking with customer support, sending escalation emails, and raising complaints. At this point, this is an awareness post for consumers who value their hard-earned money, time, and mental peace. Like many people, I had heard stories for years about poor customer service, delayed resolutions, and frustrating experiences with Flipkart. Yet the platform continues to grow, partner with major brands and banks, and attract customers through attractive deals that are often unavailable elsewhere. One of my orders has been stuck for nearly 15 days, with no delivery and no cancellation. Two return requests have remained pending for more than a week, with no pickup despite repeated follow-ups. The most frustrating part is not the delay. It is the feeling that the system is designed to keep customers waiting indefinitely while providing the same scripted responses:n"We have escalated the issue."n"We have prioritized the request."n"Please wait 24-48 hours." Weeks pass. Nothing changes. As consumers, we often focus on discounts and offers. But when something goes wrong, we discover the true cost of those discounts: Endless follow-upsnStress and frustration Loss of trustnComplete absence of accountabilityn The real cost wasn"t the money I spent. It was the time, follow-ups, stress, and mental peace I lost trying to get a basic issue resolved. This is for you Kalyan Krishnamurthy Hemant Badri Mani Bhushann I have been shopping online for more than a decade. No company is perfect, and issues can happen anywhere. However, the difference lies in how a company responds when things go wrong. A delayed shipment is a logistics issue. A delayed resolution is a customer service issue. But repeatedly making customers chase answers without providing solutions is an accountability issue. I have now escalated the matter through the National Consumer Helpline (NCH) because normal support channels have failed to provide a resolution. My appeal is simple: Let"s stop normalizing poor customer service. Let"s stop accepting endless follow-ups as "support." Let"s stop rewarding companies that do not value customers" time. Every rupee we spend is a vote for the kind of businesses we want to succeed. If enough consumers start demanding better service, companies will have no choice but to improve. Have you had a similar experience with Flipkart or any other e-commerce platform? Share it below. #Flipkart #CustomerExperience #ConsumerRights #CustomerService #Ecommerce #OnlineShopping #ConsumerAwareness #Accountability #CustomerTrust #India #Logistics #CustomerSupport

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  1. Case filed

    System · 25 Oct 2026, 12:59 pm

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