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Flipkart - Delivery Agent Coercing Customer Cancellation for Damaged Product & 5-Day Delivery Stall

FlipkartPC-2026-02931E-commerceAnonymous ·
Very Disappointed with Flipkart s Delivery Service! I ordered a product from Flipkart , and the promised delivery date was 20th October. But on the delivery day, the delivery agent called me and said that he had opened the package and found the product damaged. He asked me to cancel the order. I told him that since it was an Open Box Delivery, I would inspect the product myself and cancel the order if I found it damaged. But he refused to deliver the product and repeatedly told me to cancel it. Since then, I have been trying to get my product delivered, but 5 days have passed, and the issue is still unresolved! I have contacted Flipkart Customer Care multiple times. Every time, I am told, Don t worry, you will receive your product today. But the same promise has been repeated for five days, and I still haven t received my order. Meanwhile, whenever I contact the delivery agent, I get the same response: I cannot deliver your product. Please cancel it. My question to Flipkart is: Why should I cancel my order when I have paid for the product and am simply asking for it to be delivered? Why is the customer being forced to cancel an order instead of receiving proper service? If the product is genuinely damaged, why can t Flipkart resolve the issue transparently rather than repeatedly making false promises? I don t want another assurance that I will receive my product today. I want a proper resolution and my order delivered as promised. Flipkart, please look into this matter urgently and resolve it. This experience has been extremely frustrating and disappointing. Flipkart Flipkart Minutes #PoorDeliveryService #CustomerExperience Flipkart Support , Flipkart Home Services , Flipkart Internet Pvt Ltd , Flipkart Seller Hub

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  1. Case filed

    System · 25 Oct 2026, 1:16 pm

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