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Flipkart/Kenstar water purifier stopped working within a month; no response on repair request

FlipkartPC-2026-02043OtherAnonymous ·
#Kenstar #Flipkart I am writing to express my serious disappointment with the quality of your product and the extremely poor customer service I have experienced. I purchased a Kenstar water purifier recently, and the product stopped working within just one month of purchase. Since then, I have been continuously following up for repair and resolution, but no one has taken is ready to pick and answer the call nor they have visited. It is unacceptable that a newly purchased product should fail within such a short period and that a customer should have to repeatedly chase your service team for assistance. I purchased your product expecting quality, reliability and after-sales service. Unfortunately, my experience has been completely contrary to these expectations. Immediate intervention Replacement of the defective unit or a full refund if the issue cannot be satisfactorily resolved. Written confirmation of the action being taken and a clear resolution timeline. Please treat this email as a formal complaint. If I do not receive a satisfactory response within 24 hours, I will escalate the matter to the National Consumer Helpline and pursue the appropriate consumer grievance redressal process, seeking the relief available to me under applicable consumer protection law. I have retained the purchase invoice and records of my follow-ups, which can be provided as supporting evidence. I expect Kenstar to take ownership of this issue and resolve it without any further inconvenience or unnecessary delay. Regards, Deepak Sulakhe Mobile: ****** Date of Purchase: 10-08-2026 Complaint/Ticket No.: KS2600094376 Invoice No.:LIAJ7WZ270000207

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  1. Case filed

    System · 13 Oct 2026, 8:20 pm

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