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Flipkart - Unilateral Cancellation, Unauthorized Reorder, and Severe Delivery Delay for Mobile Phone Order

FlipkartPC-2026-02318E-commerceAnonymous ·
Flipkart Flipkart SupportnUtterly disappointed with Flipkart's abysmal delivery service and lack of basic customer communication.nI ordered a mobile phone on October 10, with a guaranteed delivery date of October 13, specifically to gift it at a function on October 15. Since October 13, I have been constantly following up with customer support, only to receive false promises every single day that it would be delivered by evening.nToday, I checked the app and was shocked to see that the previous order was cancelled and automatically reordered without my consent, pushing the expected delivery date to October 22! If an order is going to be delayed by over a week, shouldn't they at least inform or ask the customer before taking unilateral action?nWhen I raised this with customer executives and grievance support, their standard response was to "wait until October 22 and cancel at the doorstep." Why should customers suffer and wait days just to get their locked-up funds refunded for a mistake that is entirely Flipkart's fault? Will they bear the financial cost or interest for holding my money hostage all this while?nIs this how e-commerce giants treat loyal customers? Completely unacceptable.n#Flipkart #CustomerService #ConsumerRights #FlipkartDelivery #BadExperience #OnlineShopping

Reference details

Order Date
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Guaranteed Delivery Date
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New Delivery Date
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  1. Case filed

    System · 17 Oct 2026, 3:12 pm

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