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Flipkart Samsung S25 ordered on 9 October 2026 for birthday gift, promised delivery 13 October, not delivered, repeatedly delayed to 14th and 15th, delivery agent asked to meet at society gate but nev

FlipkartPC-2026-02314E-commerceAnonymous ·
Flipkart, Is This What You Call Customer Service?nI ordered a mobile phone Samsung S25 from Flipkart on 9 October 2026 as a birthday gift for a family member. The promised delivery date was 13 October 2026, so I prepaid the entire amount, trusting Flipkarts commitment.nUnfortunately, the phone was not delivered on the promised date, and the birthday passed without the gift. Despite repeatedly contacting customer support, I received no meaningful solution. I was simply told to wait because nothing could be done. The delivery date was then extended to 14 October and subsequently to 15 October.nOn 15 October, the order status finally showed Out for Delivery. I contacted the assigned delivery agent, who asked me to meet him at my society gate. I reached the gate on time, but he never arrived. His phone became switched off, and despite more than 100 call attempts, I received no response.nI spent approximately 1.5 hours searching for the delivery agent and trying to contact him, yet I still havent received my order.nLets be clear: delays can happen, but a complete lack of accountability is unacceptable.nThis was not just a delayed phone. It was a birthday gift that lost its purpose, hours of wasted time, repeated follow-ups, frustration, and unnecessary mental stress all after making an advance payment.nMy questions to Flipkart:, Flipkart Support, Kalyan Krishnamurthy, Seema Nair,nWhy promise a delivery date if it cannot be honoured?nWhy does customer support offer no meaningful resolution?nWhy should customers chase delivery agents to receive orders they have already paid for?nI am not asking for special treatment. I am asking for the service I was promised and the accountability every paying customer deserves.nFlipkart Support, Flipkart please stop asking customers to wait and start taking responsibility. I expect my order to be delivered promptly and a proper explanation for this experience.

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  1. Case filed

    System · 17 Oct 2026, 1:46 pm

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