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Flipkart - Prepaid Phone Order (~₹25,000) Undelivered & Wrongly Routed for 5+ Days with Canned Support Responses

FlipkartPC-2026-02844E-commerceAnonymous ·
Hello Flipkart, An extremely frustrating experience with Flipkart with a recent order. I placed an order for a phone worth around ₹25k on Flipkart and the order is (prepaid). The very next day, Flipkart showed an expected delivery date, with delivered to my doorstep promised.Since I placed order on 17th October, and I still have not received my order. Every time I contact customer support, I get the exact same pre-written line: "Your order was wrongly routed, so there is a delay." Every single day, the same text. No new information. No tracking update. No timeline. No escalation. No one who actually takes ownership. Let me be clear about what this means: I have paid ₹25k and have nothing in my hands. Flipkart has my money, and I have an option to cancel the order to get my money back and the same flipkart also expecting or looking forward instead of delivery te order. Customer support is a script, not a service. If a prepaid order can be "wrongly routed" since 5 days and nobody can tell the customer where their exact product is, what does that say about accountability? This is not just about one phone. It is about a company that takes payment instantly but cannot deliver reliably or listen to its customers. I hope someone from Flipkart takes ownership of this and fixes it, before more customers go through the same thing. Flipkart Flipkart Support #Poor Service customer experience #ConsumerRights

Reference details

Complainant
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Target E-Commerce Platform
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Order Details
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Order Date
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  1. Case filed

    System · 24 Oct 2026, 4:38 am

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