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Flipkart & Jeeves - Non-Genuine RAM Installation & Defective HP Laptop Repairs (Order #OD332445218400752100

FlipkartPC-2026-01641Refunds & BillingAnonymous ·
Dear Flipkart Support Team, I am writing regarding my HP laptop purchased from Flipkart on 4 October 2024. Reference Details: Order ID: OD332445218400752100 Extended Warranty Policy No.: PCLFLK0V203239103062915 Original Incident ID: IN26090920264809131678 New Incident ID: IN26100215160642346483 Jeeves Case IDs: CLAFLK227107129442390 and CLAFLK243431989721843 I have been informed that Flipkart is offering a 40% refund as a resolution. I hereby reject this offer and do not accept it as a full and final settlement. Summary of Issues: Repeated Unsuccessful Repairs: The laptop was collected by Jeeves on 1 July 2026 for a RAM replacement and returned on 15 July 2026, but stopped working on 17 July 2026. It was collected again on 28 July 2026 and returned on 27 August 2026 after a reported motherboard replacement. Within two days, the device stopped powering on. Non-Genuine RAM: An authorized HP technician inspected the device, and HP officially confirmed via email that the installed RAM was not genuine. I have preserved this written communication as evidence. Unresolved Escalations: I logged a complaint on 9 September 2026 (Incident ID: IN26090920264809131678) with a resolution commitment date of 30 September 2026. The issue was closed without resolution, forcing me to create a new complaint on 1 October 2026 (Incident ID: IN26100215160642346483), which has now been pushed to 23 October 2026. Given the repeated service failures, extended delays, non-genuine parts issue, and inconvenience caused, I request one of the following resolutions: A full refund of the purchase price. A replacement with a brand-new, genuine HP laptop of equivalent or higher specification. If Flipkart maintains the 40% refund offer, please provide the explicit basis, calculations, and terms and conditions for this decision in writing, explaining why a partial refund is deemed appropriate under these circumstances. I have preserved all relevant invoices, warranty documents, service records, and correspondence. Please provide a written response and a final resolution at the earliest. If this matter remains unresolved, I will pursue appropriate remedies through the consumer grievance and redressal forum. #flipkart #Flipkart customer support #kalyan Krishna murthy #consumer rights forum

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  1. Case filed

    Filer · 12 Oct 2026, 7:55 am

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