Panchaayat
OpenComplaint

Flipkart allegedly delivered wrong item, denied exchange, and sought ₹79 return fee for seller error

FlipkartPC-2026-01983OtherAnonymous ·
Flipkart Flipkart Internet Pvt Ltd Kalyan Krishnamurthy Kapil Sood Flipkart Support I ordered grey pants but received a completely different product. Now, you expect me to pay ₹79 to return an item I never ordered. Seriously? You deliver the wrong product, refuse to provide the correct one through an exchange, and then charge the customer to fix your mistake? Your delivery partners are in such a hurry that customers barely get time to inspect their orders before being asked for the OTP. In my case, I received the wrong product, and the order status still hasn't been updated to show delivery. Yet, I am expected to bear the consequences of your failed delivery process. First, you send the wrong product. Then, you fail to offer an exchange. Finally, you charge the customer for returning your mistake. What kind of customer service is this? I do not want a refund as a substitute for a proper resolution. I want the correct grey pants I paid for, a free return, and the delivery status corrected, all without additional charges. Your mistake, your responsibility. Not the customer's expense. Stop making customers pay for your failures and resolve this issue immediately. This entire experience is deeply disappointing and feels like nothing short of a scam.

Reference details

Source
***************

Source links

History

  1. Case filed

    System · 13 Oct 2026, 4:48 pm

Comments (0)

    Log in to comment or upvote.

    More complaints about Flipkart

    FlipkartPC-2026-02318·

    Flipkart - Unilateral Cancellation, Unauthorized Reorder, and Severe Delivery Delay for Mobile Phone Order

    Flipkart Flipkart SupportnUtterly disappointed with Flipkart's abysmal delivery service and lack of basic customer communication.nI ordered a mobile phone on October 10, with a guaranteed delivery date of October 13, specifically to gift it

    OpenComplaint0
    0
    FlipkartPC-2026-02316·

    Flipkart and Jeeves terrible service, one-year-old laptop completely dead, chasing technical support for past 15 days, multiple requests raised but Jeeves agents keep raising internal tickets and clos

    Flipkart # JeevesnTerrible service from Flipkart and their official technical support partner, Jeeves.nMy one-year-old laptop has been completely dead, and I have been chasing technical support for the past 15 days. Despite raising multiple

    OpenComplaint0
    0
    FlipkartPC-2026-02315·

    Flipkart serious safety issue with newly delivered Lava phone purchased on 15 October 2026, Order ID last 4 digits 8100, back of phone became extremely hot around main camera, felt like electric shock

    Sunil Raina Kalyan Krishnamurthy Kanchan Mishra Flipkart Lava International Limited Aayush Sharma Deepak Mahajann🚨 _URGENT: Serious Safety Issue with a Newly Delivered Lava Phone Purchased on Flipkart_nI received my Lava smartphone from Fli

    OpenComplaint0
    0
    FlipkartPC-2026-02314·

    Flipkart Samsung S25 ordered on 9 October 2026 for birthday gift, promised delivery 13 October, not delivered, repeatedly delayed to 14th and 15th, delivery agent asked to meet at society gate but nev

    Flipkart, Is This What You Call Customer Service?nI ordered a mobile phone Samsung S25 from Flipkart on 9 October 2026 as a birthday gift for a family member. The promised delivery date was 13 October 2026, so I prepaid the entire amount, t

    OpenComplaint0
    0
    FlipkartPC-2026-02313·

    Unresolved refund delays and repeated delivery failures with Flipkart orders

    Flipkart This is extremely disappointing and unacceptable!nnI placed two separate orders for a geyser on Flipkart, but neither was delivered. After repeated delivery delays and waiting for days, I had no option but to cancel both orders on

    OpenComplaint0
    0

    All Flipkart complaints, customer care & support →